Job Description

Job description

Workshop Controller - Accident Repair Centre

Location:

M&E Accident Repair Centre - 108 Cannock Street, Thurmaston, Leicester, LE49HR.

Salary:

Starting from 36,000 depending on experience + Bonus Scheme (based on performance)

Job Type:

Full-time, Permanent

About Us

We are a well-established

BS 10125:2022, Kia, and Stellantis- approved

Accident Repair Centre, committed to delivering high-quality vehicle repairs while ensuring excellent customer service. We are now looking for an experienced

Workshop Controller

to join our team and help us maintain the highest standards in vehicle repairs and operational efficiency.

The Role

As a

Workshop Controller

, you will be responsible for overseeing the daily operations of our busy body shop, ensuring the smooth workflow of repairs, managing staff productivity, and maintaining high levels of

customer satisfaction

. You will play a key role in

team leadership, compliance with industry standards, and effective communication with customers and insurers

.

Key Responsibilities

Workshop & Team Management:

Lead and motivate a team of technicians to ensure repairs are completed

on time and to high standards

. Monitor workshop output, ensuring efficiency, quality, and compliance with

BS 10125:2022 standards

. Allocate jobs fairly, based on technician skill levels and availability. Ensure all necessary

equipment and materials

are available and used efficiently.

Customer Service & Complaint Handling:

Provide

exceptional customer service

, addressing queries professionally. Handle

customer complaints

effectively, ensuring swift resolution and customer satisfaction.

Compliance & Auditing:

Ensure adherence to

BS 10125:2022 standards

, manufacturer guidelines, and Health & Safety regulations. Prepare and manage

audits

, ensuring full compliance with industry regulations. Maintain all required records and documentation for

insurance, manufacturers, and company policies

.

Technical & Administrative Duties:

Use

management systems

to monitor job progress, parts ordering, and invoicing. Ensure accurate documentation of all repair processes. Assist in

budget control

, monitoring workshop expenses and improving efficiency.

What We're Looking For

Experience in a Workshop Controller/Body shop Supervisor role.

Strong

leadership and management skills

- able to drive team performance. Excellent

customer service

skills - able to communicate effectively with clients and insurers.

Good computer skills

, familiar with

body shop management software

and reporting tools. Experience handling

audits, compliance, and industry standards (BS 10125, manufacturer approvals, etc.).

Ability to

prioritise workload

and ensure a steady flow of repairs.

The right candidate must undergo a vetting process before employment.

What We Offer

Competitive salary package +

performance-based bonuses

A

stable, long-term career

in an industry-leading accident repair centre
Ongoing

training and professional development

A supportive

team environment

with a strong company culture

Job Types: Full-time, Permanent

Pay: From 36,000.00 per year

Benefits:

On-site parking
Application question(s):

Do you have any experience using a body-shop management system ? E.g - EMACS, ADVANCE or KERRIDGE ?
Experience:

Vehicle Repair Management: 3 years (required)
Work Location: In person

Job Type: Full-time

Pay: From 36,000.00 per year

Benefits:

Company pension Employee discount On-site parking
Work Location: In person