Job Description

About us,

White Dove Motor Group is a family-owned company, established in 1961 with a turnover in excess of 60million. We operate multi franchised car dealerships, these include the Skoda, CUPRA, Suzuki & SEAT brands. We have also recently been appointed as the Geely main dealer for the Cardiff area. We have been located at our purpose-built site on Hadfield Road Cardiff, since 1989.

In addition to Car Sales, we operate vehicle repair workshops for the ongoing servicing and maintenance of these brands. We attend to approximately 50 customer workshop visits daily, and this role encompasses appointing, co-ordinating and managing this diary.

We have a customer centric approach, and the role is both customer facing and dealing with enquiries through all channels, including, telephone, digital and face to face.

Job Title:

Workshop Controller

Salary Negotiable depending on experience OTE for achievement of KPI's Working Hours - Five Days per week with every third Saturday. Basic hours of work will be 8.00am to 6.00pm Monday to Friday, 8:30am to 1pm Saturday Key objectives and responsibilities will include:
1) Achievement of Daily / Monthly Revenue Targets & Budgets
2) Focus on Workshop Efficiency and minimise Technician idle time
3) Quality Control Check Programmes & Manufacturer Brand Compliance.
4) Job Card Quality and supporting documentation
5) Security of Tools, equipment, including stock checks
6) Control access to the Workshops and Workshop Yards.
7) Discipline of any subordinate Workshop Staff
8) Cleanliness of Workshops
9) Ensuring compliance and enforcement of all Health & Safety legislation.
10) Ensuring Audit "Pass" for all manufacturer(s) & ISO Audits
11) Strict Accounting, Control & Distribution of all Consumables for the Workshop
12) Every three months a complete stock check must be undertaken of Tooling and special equipment and the relevant submission made to the Manager responsible.
13) Responsible to ensure that all parts required for daily jobs have been ordered and have arrived in advance of the job diary date.
14) Liaison with The Booking Advisor to review all job cards appointments
15) Quality Control of Service washes and relationship with Valeting sub-contractor(s)
16) Responsible for the daily managing and running of this department and ensuring that the department is adequately staffed during our opening times.
17) Daily Customer work progress communication & Upsell communication for cars in progress (being worked on)

Job Type: Full-time

Pay: 35,000.00-50,000.00 per year

Work Location: In person