Job Description

Overview:

This is a challenging Coordinator opportunity, you will be responsible for the day-to-day coordination of the workshop, mechanical, repairs, and maintenance engineers' travel, service reports, spare parts, and customer interactions.

This is a key support role within a global service network, where you will play a crucial part ensuring seamless operations and high levels of customer satisfaction. You will be part of a friendly, fast-growing team and given the opportunity to travel internationally.

You will be working in a workshop site Monday to Friday, 8am to 5pm, this role is 100% office based, during your probation period.

You will be expected to be on-call duty one week per month providing support outside regular working hours, covering various duties and responsibilities. This will only come into effect once training has been completed, and you will be supported by the team should you require it.

Responsibilities:

Travel Coordination: Organise global travel requirements including flights, hotels, tunnels, and visas. Provide support before, during and following jobs. Whilst reviewing and liaising with technical team. Communicate with customers and agents regarding engineers' attendance and updates during service work. Service Network Coordination: Oversee coordination of worldwide service jobs, ensuring smooth operations and efficient service delivery. Parts & Tools Coordination: Work closely with the parts dispatch and Workshop departments to ensure the timely dispatch of spare parts and tools for on-site jobs. Service Reports & Administration: Chasing service reports, ensuring technical approval through the in-house system, and submitting completed reports to customers. Assist in service quotations, invoice checklists, and workshop report approvals. Database & Systems Management: Maintain and update databases to ensure all service details, reports, and customer interactions are logged accurately. Engineer Support: Assist with updating engineers' skill charts, handbooks, and timesheet approvals. Reviewing and feedback to engineers Service Follow-ups: Perform follow-up calls to customers regarding services and logging all information into the database. General Administration: Support the Managers and team with various administrative tasks, including preparation of service quotations, documents, and sourcing new workshops in key locations.

Transferable Skills

Proven experience in a workshop / maintenance / repair / or similar manufacturing / industrial service coordination or administrative role. Marine logistics or engineering sector is preferred though not essential. Strong organisational skills with the ability to manage multiple tasks and priorities in a fast-paced environment. Excellent communication skills, both written and verbal, with a strong customer focus. Basic understanding of generic IT systems (Microsoft applications). A flexible and adaptable attitude, with the ability to quickly react to a dynamic work environment. Experience in coordinating travel, liaising with engineers, and an understanding of working across multiple time zones is highly desirable.

Essential Requirements:

Eligible to work a full-time permanent position without sponsorship. Live in the Southampton area. Can work 100% office based during probation period.
Job Types: Full-time, Permanent

Pay: 28,000.00-30,000.00 per year

Benefits:

Canteen Company events Company pension Cycle to work scheme Employee discount Employee mentoring programme Employee stock ownership plan Free parking Gym membership Health & wellbeing programme Life insurance On-site parking Private dental insurance Private medical insurance Sick pay Transport links
Work Location: In person

Reference ID: RPC-Coordinator-28.11.25