Job Description

Workshop Supervisor (Coleraine)
Dennison Commercials Ltd is the sole Volvo Truck & Bus dealer and the leading provider of heavy commercial vehicles in Northern Ireland. We are currently seeking a Full Time Workshop Supervisor for our Coleraine Dealerpoint.
Job Role
The successful candidate will be required to manage a team of commercial vehicle technicians and apprentices to perform vehicle fleet inspections, diagnostic testing and carry out servicing, maintenance and repairs including the replacement of parts.
This role will involve an element of time spent hands on carrying out mechanical repairs in the workshop to cover operational needs as required. It will also include providing technical support and guidance over the phone to technicians in attendance at out of hours call outs/breakdowns.
As an equal opportunities employer, Dennison Commercials Ltd. welcomes applicants regardless of age, sex, marital status, race, sexual orientation, religious belief, political opinion or disability.
About the role
Key Duties & Responsibilities:
xc2xb7 Day to day responsibility for the smooth running of the depot workshop
xc2xb7 Job allocation, planning and execution taking account of technician capabilities
xc2xb7 Maximising staff utilisation and sold hours, ensuring high levels of workshop productivity
xc2xb7 Planning workshop space for maximum efficiency
xc2xb7 Ensuring all vehicles are road tested as required and appropriate
xc2xb7 Managing holidays and sickness absences to ensure adequate cover for scheduled work completion
xc2xb7 Coach technicians and apprentices to develop their skills, knowledge and capabilities
xc2xb7 Liaise with the training department to ensure technician availability to attend training courses
xc2xb7 Liaise closely with the parts department to ensure timely availability of required parts
xc2xb7 Ensure all job cards are signed off with the appropriate level and quality of information required
xc2xb7 Completion of quality checks to ensure adherence of right first time with regards to service, repair and PSV
xc2xb7 Check completed job cards for accurate and whole information
xc2xb7 Ensure all defects are reported to the customer with quotes provided
xc2xb7 Challenge technicians on efficiency, sold hours, lost time, vehicle cleanliness etc.
xc2xb7 Report maintenance issues in the workshop
xc2xb7 Ensure all health and safety regulations and procedures are adhered to in the Workshop in accordance with legal requirements and in line with Company guidelines
xc2xb7 Ad hoc duties as directed by Dealerpoint Manager or Directors
About the company
Family-run business, Dennison Commercials has been serving the transport industry for over 50 years. As well as being one of the longest established Volvo Truck & Bus dealers in the UK and Ireland, Dennisons is also the appointed JCB dealer in Northern Ireland & Donegal for JCB construction, industrial, and access equipment.
The Dennison Group has depots based in Ballyclare, Newry, Dungannon, and Coleraine. We also have a Commercial Vehicle Bodyshop located in Ballyclare and our JCB dealership is located in Templepatrick.
Required Criteria

• Strong technical knowledge and background in heavy commercial vehicles is essential
• PC literate and familiar with use of Microsoft Office
• Ability to communicate effectively at all levels, both internally and externally, in a professional manner
• Possess the ability to build and maintain strong, positive working relationships to drive customer loyalty and confidence with previous demonstrable experience of successful customer interactions
• Possess a strong commercial focus and fully understand the impact of factors affecting technician efficiency and utilisation
• Be self-motivated, with the ability to work under pressure using their own initiative
• Be proactive and flexible in approach to work
• Possess strong organisational skills with the ability to prioritise effectively and adapt to changing operational business needs as required
• Possess a full, valid driving licence

• Previous supervisory/people management experience and experience of running a workshop is desirable
• HGV licence would be highly desirable

• Communication
• Teamworking
• Mechanical Vehicular Repairs