Job Description

Job Title:

Worldwide Travel Expert-Sales

Reporting into:

Travel Experts Sales Manager

Location:

Hybrid Working-Norwich (initial training period in office, thereafter 3 office days per week and 2 from home)

Salary:

Very competitive (dependent on experience) + excellent incentive, commission and bonus scheme.

Premier Holidays

is a highly regarded and independently ran tour operator that has proudly been operating for over 87 years employing approximately 100 staff. Travel agents and customers come to us for our expertise and knowledge in tailor-making dream holiday experiences from a wide range of holiday destinations ranging from the Channel Islands to the Far East, Sri Lanka, Middle East, Southern Africa, Indian Ocean, USA, Canada, Australia, and New Zealand. Our head office and main inbound call centre is based just outside of Cambridge where all training and office visits will take place.

Excellent finance rewards

- earn uncapped commission and bonuses giving you the opportunity to earn a high income. Our Top Sellers earn in excess of 35k!

Hybrid Working

- we recognise that work life-balance is a high priority. Our hybrid working allows you to split your time working from head office and home, which strikes a great balance. After initial training we offer our head office teams to work from home 2 days per week.

Do you thrive on a challenge and enjoy crafting detailed, multi-centre itineraries?

Whether you're an experienced Travel Consultant or a passionate salesperson with an interest in travel, you'll get the opportunity to create tailormade holidays you can really get stuck into -- selling everything from complex multi-centres to rail journeys and beyond.

Feel part of an established family run company that cares about their staff

- Over 50% of our staff have been with Premier for over 10 years, which says a lot about our company ethos and experience in selling holidays. Once you join us you will not want to leave!

Key Responsibilities:

We're growing, innovating, and ready for the next chapter. At Premier Holidays, our ambition is clear: to be recognised as the UK's go-to specialist for tailor-made long-haul experiences, as well as the market leader for holidays to the Channel Islands. To support this vision, we're expanding our Reservations team and looking for dedicated professionals who can deliver exceptional service. Key responsibilities include managing inbound sales calls predominantly from travel agents, crafting bespoke multi-centre itineraries, providing competitive quotes, and turning enquiries into memorable holiday bookings.

Handle inbound sales calls from travel agents, providing expert advice and support. Create tailor-made, multi-centre holiday itineraries to worldwide destinations, tailored to customers' individual needs. Prepare accurate quotes, offering competitive options and upselling where appropriate. Convert enquiries into confirmed bookings, consistently working towards personal sales targets. Build strong relationships with travel agents, offering excellent product knowledge and customer service. Stay up to date with destination knowledge, travel products, and industry trends through training and ongoing development. Collaborate with internal teams including product, commercial, and ticketing to ensure seamless service from enquiry to booking. Maintain accurate records of enquiries, quotes, and bookings within the reservation system.

We can offer:

A very competitive salary with generous uncapped commission and bonus scheme. The experienced Top Sellers earn in excess of 35k! Excellent overseas educational travel opportunities Sell well and get invited to our exclusive annual Top Seller's event! Regular social events: Summer Party, Christmas Party, Quiz nights, brochure launches and supplier training Great discounts on your own holidays (plus generous friends and family discounts) Become part of the Premier family and experience a supportive company culture that fosters teamwork and cross-department collaboration Be a person, not a number! We value all of our employees and strive to create an inclusive and welcoming work environment Holidays from 29 days including bank holidays, increasing on length of service Company pension scheme Long service awards and events

What are we looking for?

To be successful in the travel industry you've got to bring your love for adventure, awesome people skills, eagle-eye attention to detail, and the knack for rolling with the punches. Top-notch customer service, being tech-savvy, and always learning new things are key to making sure our customers have the best trips ever!

You will be passionate about travel and take pride in your expertise, striving to exceed customer expectations by using your knowledge to design meaningful travel experiences, where no detail is too small.

Essential skills and experience required:

A proven track record as a top sales performer, preferably in a long-haul travel environment. However, if you've got the talent and passion for sales, we'll give you the training you need to thrive A proven ability to understand customer needs and create high-quality, tailored experiences. While travel industry experience is welcome, we're equally keen to hear from experienced sales professionals with a passion for delivering outstanding service Professional, helpful, and calm telephone manner to engage and build relationships with customers Strong ability to influence and support customers to make purchasing decisions Have excellent organisational skills and be comfortable with multi-tasking Be self-motivated and goal-oriented, with a proven ability to meet and exceed sales targets Possess a keen eye for detail Demonstrate proficient computer/CRS skills and be comfortable with travel technology and systems such as Galileo (preferably) Have a dedicated home office space with a reliable internet connection

Working Hours

Working 5 days per week during Monday to Friday 0900-1730 and Saturday 0900-1700 with one guaranteed full weekend off per month.

Whilst you get to know your team and your job role, you'll be expected to attend Cambourne head office to complete your training and once training is complete you will work from home two days per week.

Job Type: Full-time

Pay: 24,000.00-35,000.00 per year

Additional pay:

Bonus scheme Commission pay Performance bonus Yearly bonus
Benefits:

Additional leave Bereavement leave Casual dress Company events Company pension Cycle to work scheme Employee discount Free parking Health & wellbeing programme On-site parking Profit sharing Referral programme Sick pay Work from home
Ability to commute/relocate:

Norwich NR6 5NZ: reliably commute or plan to relocate before starting work (required)
Experience:

Sales: 2 years (preferred)
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in Norwich NR6 5NZ