Job Description

X2Service Manager - (Phoenix Project)
We are seeking two highly motivated and experienced Service Managers to join our team at the beginning of an exciting new project. These will be pivotal roles in a fast-paced environment, crucial for driving forward this innovative project.
Position: Service Manager - Phoenix Project
Location: West Bromwich (on-site)
Salary: 32,500 per annum
Contract: Fixed Term (3 years)
Hours: 40 hours per week over a 7-day working pattern
Closing Date: Monday 18th August 2025
The Role
We're launching Phoenix, a ground-breaking pilot supporting prison leavers with complex mental health needs, and we're looking for two experienced Service Managers to drive this forward.
As a Service Manager, you'll play a pivotal role in coordinating a dedicated on-site team to deliver high-quality support that promotes mental wellness, reduces reoffending, and empowers individuals to thrive. You'll oversee the day-to-day running of the project, from admissions and risk management to leading team performance and developing partnerships.
The outcomes from Phoenix will be shared at a local and national level by our project partners Commonweal so you will work closely with our external evaluation partners to shape and evidence the impact of this pilot model.
This is an exciting opportunity to be at the heart of innovation in supported accommodation - ideal for someone who thrives in a fast-paced, person-centred environment and brings experience from the criminal justice, social care, or mental health sectors.
We particularly welcome applications from individuals with lived experience of mental ill health or the criminal justice system.
This is a site-based role, requiring availability across a 7-day shift pattern including evenings, weekends, and bank holidays.
About You
To succeed in the role of Project Lead, you will need:

• Proven track record in leading an outcome focused project within the non-profit or criminal justice sector.
• Experience managing a team and driving service performance in a care environment
• Strong decision-making skills and the ability to work independently under pressure
• A collaborative and compassionate approach
• Experience with community engagement and building external networks
• A working understanding of safeguarding, health and safety, and risk management in a social care context

About Us
As an established charity which provides high quality accommodation and support for adults living with enduring mental health conditions and complex needs. Our purpose is to help people on their journey to mental wellness, purpose, and independence. Supported housing provides crucial help to some of the most vulnerable people in our country. It can have an enormous positive impact on an individual's quality of life: from their physical and mental health to their engagement with the community.
Other roles you may have experience of could be; Project Manager, Criminal Justice Project Lead, Mental Health Project Coordinator, Housing Services Manager, Reintegration Support Manager, Supported Housing Project Lead, Community Justice Manager, Care Services Manager, Senior Support Worker, Offender Rehabilitation Coordinator, Social Care Team Leader, etc....
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.