Job Description

Are you organised, approachable and committed to making things run smoothly? Do you want to play a key role in keeping a community hub reliable, safe and welcoming?

We're looking for a

Youth & Community Operations Assistant

to join our small, dedicated team at The Lighthouse Project - a brand-new 4.4m youth and community hub in the heart of Byker. This is a practical, purposeful role where you'll combine customer-facing support with strong organisational skills: helping staff, volunteers and visitors feel at home while making sure the hub runs reliably day to day.

The role is part-time, with a guaranteed minimum of 16 hours per week. Evening and weekend shifts will form part of your working pattern and there's scope for more hours as the centre grows. This is a role with real room to evolve; starting steady but with genuine opportunities to develop as our community hub expands.

For more information on the role, please copy and paste this link for our job pack into your browser: https://bit.ly/487PMrf

Key Responsibilities

As a Youth & Community Operations Assistant, you will:

Support the day-to-day running of the hub, ensuring smooth operations and a welcoming environment. Provide on-site support so staff, volunteers and visitors feel safe, informed and supported. Respond to enquiries (in person, phone, email) with professionalism and empathy. Help coordinate staff and volunteer rotas to keep programmes running smoothly. Maintain records, schedules and programme data to support reporting and decision-making. Support recruitment, onboarding and training of staff and volunteers. Carry out routine health and safety checks, keeping compliance documentation up to date. Act as a keyholder with responsibility for opening and locking the hub. Provide administrative support to the Chief Executive and Trustees (agendas, papers, minutes). Contribute to hub events and partner activities through planning, logistics and follow-up. Support safeguarding protocols and escalate concerns appropriately.

What We're Looking For

Essential

Strong organisational and administrative skills with attention to detail. Ability to work flexibly, adapt to changing priorities and solve problems proactively. Excellent interpersonal skills, able to engage and support a wide range of people. Commitment to inclusivity and equity, working effectively with people from diverse backgrounds. Confident using digital tools (email, spreadsheets, databases, communication platforms).

Desirable

Experience in youth or community work with awareness of local dynamics. Knowledge of safeguarding procedures (training / qualification desirable). Experience supporting trustee boards, compliance or operational processes. Understanding of health and safety or building management (training such as First Aid or H&S desirable). Customer service or stakeholder-facing experience.

What We Offer

Supportive coaching and development from the Hub Manager. Ongoing training opportunities. A brand-new, fully resourced facility to empower your work. A chance to shape a new community project and make a visible difference locally. Future progression opportunities as the project grows. A fun, purpose-driven environment with a passionate, tight-knit team (and plenty of tea and coffee!).
If you're excited about helping us build a youth and community hub that shines brightly for Byker, we'd love to hear from you.

Job Type: Part-time

Pay: 12.80-13.90 per hour

Expected hours: No less than 16 per week

Application question(s):

Are you able to commit to working on evenings and weekends to meet the requirements of this role? Why would you like to work as Operational Assistant for The Lighthouse Project?
Experience:

operational: 2 years (preferred) Administrative: 2 years (preferred)
Work Location: In person