Job Description

For the full job description, please visit our website and download our recruitment pack.

Purpose of role

To support the Area Manager in ensuring the Charity's development and growth in ways that are relevant and in line with operational services and charitable objectives.

To ensure the Charity achieves its aims and objectives and fulfils its operational plan effectively by providing high quality support services, providing person centred long-term mentoring for young people.

To have key and major responsibility for coordinating service areas and develop the Charity's programmes, supported by your line manager. One of your key roles will be developing positive working relationships with key partner organisations.

A fixed term role for approx 9-12 months to provide maternity cover. (subject to extension depending on employee return date.

IN YOUR ROLE

We offer a comprehensive induction/probation period that will equip you with the skills and confidence to work with a thriving caseload of young people and mentors;

You will be expected to carry out a wide range of duties independently, with guidance and supervision available at all times. You will have the opportunity to contribute your knowledge and experience to the wider team and support organisational development.

Key duties

Responsible for a geographical area, supporting up to 20 young people. Coordinate onboarding of young people, including the initial assessment, matching of volunteers developing skills sessions if and when appropriate. Develop a multi-agency approach for the young people you are working with, to ensure your young people have the right support at the right time. Directly support young people whilst they are onboarding onto our mentor service. Support young people to identify their short term goals and long-term goals to structure and guide the mentoring sessions. Signpost to other relevant services when required. Report any safeguarding concerns to the DSL, with support from your line manager. Work in partnership/support with the Volunteer team to recruit, interview, induct, deploy, support and develop volunteer mentors. Organise and lead volunteer group chat, volunteer meet ups, training and stakeholder meetings. Support volunteer training for specialist areas, depending on the needs for the young people referred to the service. Maintain Caudwell Youth's values and effectiveness of volunteer-based support for young people. Effectively report to your line manager (or escalate as appropriate)on complaints and compliments relating to programmes Develop local knowledge of needs and funding opportunities, with support from your line manager Build knowledge of local strategies, linking in with network forums. Develop relationships and partnerships with local employers, benefit agencies, training establishments to enable opportunities for young people. With support, understand demand, monitoring targets and ensure objectives are met. Support young people to actively engage with our provision. Collect outcomes data, in line with Caudwell Youth's policies and procedures Embed engagement strategy with the young people in your area. and participate in Voice of the Young Person activities. Identify opportunities to develop new streams of services. Ensure we achieve agreed development objectives, with support from your line manager. Endeavour to promote Caudwell Youth's values in all that you do. Be an ambassador for Caudwell Youth in across the charity's wider geographies.

On appointment, you are expected to have:

Previous professional experience and hold most of the necessary skills for the role. Excellent knowledge and understanding of young people services in the UK Strong people skills: demonstrates empathy, leads by example, and contributes to building a desirable team culture Understanding of young people at-risk Commitment to equality and diversity A positive attitude with a proactive and flexible approach to work A good understanding of safeguarding and confidentiality A full driving licence, with access to a vehicle and have business insurance cover on your policy

Experience:

Experience of working with statutory services to support at risk young people Experience of working to agreed delivery targets, monitoring outcomes, programme evaluation and report writing Excellent presentation skills to external stakeholders

Skills:

Experience of liaising and relationship building with local networks Awareness of other local charities Use of software such as Office 365 and Better Impact

ESSENTIAL REQUIREMENTS:

Please confirm the following minimum requirements. All questions must be answered Yes to meet the essential criteria:

Do you have a minimum of 1 year's experience supporting young people? Do you hold a full UK driving licence with no endorsements or convictions, and be eligible to obtain business insurance? Do you have basic experience using Microsoft Office (e.g., Word, Excel, Outlook)? Have you worked alongside or managed volunteers?
Job Types: Full-time, Temporary, Fixed term contract
Contract length: 12 months

Pay: From 27,901.00 per year

Benefits:

Casual dress Company pension Employee discount Flexitime Health & wellbeing programme Private medical insurance Sick pay Work from home
Work Location: Hybrid remote in St Albans AL3 5BH

Application deadline: 15/08/2025
Reference ID: YSC HERTS
Expected start date: 20/10/2025