Job Description

1st and 2nd Line Support / Helpdesk Analyst - Milton Keynes (MK4) - 27k - 32k, DOE - Permanent

Leading IT Consultancy with offices in UK and Europe (Netherlands, Belgium and Switzerland) is looking to recruit a

permanent 1st and 2nd Line Support / Helpdesk Analyst

. We deliver a range of services from IT Consultancy, Software Project Development and Application Support Services for our corporate clients covering Insurance, Retail, FMCG, Automotive, Logistics & Leasing, Publishing and Charity domains (including UN organizations) which are well-known names in their domains.

The 1st and 2nd Line Support / Helpdesk Analyst role will be based

full time (5 days per week) in Milton Keynes (MK4)

, with occasional travelling to our office in Borehamwood (WD61QQ).

As OCS Consulting is part of an Employee Ownership Trust, after a qualifying period, the successful candidate will be able to contribute to the company's future vision and share in the profits.

Key Skills for 1st and 2nd Line Support / Helpdesk Analyst:

3+ years experience as

Support Analyst

- mandatory

Knowledge of a broad base of database technologies - at least MS SQL Server - Mandatory

Helpdesk or Testing experience

- strong advantage

Strong interpersonal & communication skills, with excellent English, written and verbal - mandatory

Knowledge of a programming language would be beneficial

Ability to hit the ground running (previous experience working on your own) as well as part of a team -

would be a great advantage Excellent customer service skills Highly motivated and enthusiastic individual, prepared to go the extra yard Strong analytical and problem-solving skills, especially regarding fixing data issues Flexible, can-do attitude, capable of multitasking and resilient under pressure Ability to form good working relationships with internal and external stakeholders

Our Offer for 1st and 2nd Line Support / Helpdesk Analyst:

Salary 27k-32k, depending on experience Variety of benefits (including enhanced Pension, Life insurance, Medical & Dental cover, Permanent Health Insurance, Critical Illness benefit, joining the Employee Ownership Trust after a qualifying period, Flu jabs, Health and Wellbeing Program, Employee of the Month, Long Service Awards and others) Generous Holiday Allowance - increases based on the length of service Supportive and collaborative working environment Variety of work Career Development - Opportunity to progress, both in terms of skills and experience for the motivated and talented individual
For further information on this 1st and 2nd Line Support / Helpdesk Analyst role please email CV to the address shown.

Job Types: Full-time, Permanent

Pay: 27,000.00-32,000.00 per year

Benefits:

Company events Company pension Employee stock ownership plan Free flu jabs Health & wellbeing programme Life insurance Private dental insurance Private medical insurance Profit sharing Referral programme Sick pay Store discount
Willingness to travel:

100% (required)
Work Location: In person