Job Description

We are seeking a dedicated and customer-oriented 1st Line Support Technician to join our dynamic IT team. In this role, you will be the first point of contact for users experiencing technical issues, providing efficient and effective troubleshooting and support. This position is ideal for someone who is passionate about technology, enjoys problem-solving, and is eager to develop their skills in a supportive and fast-paced environment.

Key Responsibilities:

Respond to and resolve incoming technical support requests via phone, email, or ticketing system. Diagnose and troubleshoot hardware and software issues on desktops, laptops, printers, and mobile devices. Provide support for operating systems, applications, and network connectivity issues. Escalate complex issues to higher-level support or relevant departments as necessary. Maintain detailed records of user issues and resolutions in the ticketing system. Assist with the setup and configuration of new equipment and user accounts. Provide basic training and guidance to end-users on IT-related topics. Ensure timely follow-up with users to confirm resolution and satisfaction.

Qualifications:

Proven experience in a technical support role or similar position. Strong knowledge of Windows and Mac operating systems. Familiarity with common software applications (e.g., Microsoft Office, email clients). Basic understanding of networking principles and troubleshooting. Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Ability to work independently and as part of a team. A+ certification or equivalent is desirable but not essential.

What We Offer:

Competitive salary and benefits package. Opportunities for professional growth and development. A supportive and inclusive work environment. Access to the latest technology and tools. On-the-job training and mentoring.
Job Type: Full-time

Pay: 23,500.00-24,500.00 per year

Benefits:

Company pension Free parking Health & wellbeing programme On-site parking Sick pay
Schedule:

Monday to Friday
Education:

GCSE or equivalent (preferred)
Experience:

Technical support: 1 year (preferred) Customer service: 1 year (preferred)
Work Location: In person