Job Description

Salary

25,873 per annum

Contractual hours

35

Basis

Full Time

Region

Central

Package

GCC support staff terms and conditions apply.

Job category/type

Support

Date posted

18/12/2025

Job reference

GCC000696

1st Line ICT Desktop Support

35 hours per week / Permanent

Step Into Tech: Become Our 1st Line ICT Desktop Support Star!

Are you ready to launch your career in ICT and make a real difference in how technology supports education? We're looking for a proactive, tech-savvy individual to join our ICT team as a

1st Line ICT Desktop Support Specialist

.

This is your chance to be the go-to person for solving tech challenges, supporting staff and students, and keeping our digital infrastructure running smoothly across college campuses.

What You'll Be Doing

Be the first point of contact for ICT support--via phone, Email, MS Teams and in person. Install and maintain ICT, printing, and AV equipment. Log and manage support requests using our ITIL-based Service Desk. Troubleshoot issues, escalate when needed, and keep users informed. Assist with password resets, office moves, and equipment setups. Monitor antivirus and backup reports, and take action where needed. Maintain asset registers and support software/hardware availability. Help manage deliveries and purchase orders.

What You'll Bring

HNC (SCQF Level 7) in a technical IT-related subject or equivalent experience. Solid understanding of desktop operating systems and Office applications. Strong communication skills and a customer-first attitude. A knack for problem-solving and working as part of a team. Willingness to travel between campuses when needed.

Why You'll Love This Role

Work with a supportive and forward-thinking ICT team. Gain hands-on experience with a wide range of technologies. Access training and development to grow your skills. Make a real impact on the digital experience of staff and students. Generous annual leave entitlement: 45 days including public holidays


If you're enthusiastic about technology, love helping people, and want to grow in a fast-paced ICT environment--this is the role for you!

Submit your application today and help shape the future of ICT in education.

Location:

Cardonald Campus (The successful candidate will be expected to work across all three of Glasgow Clyde College campuses when required).

Salary:

25,873 per annum

Closing Date:

Sunday 4th January 2026