Job Description

1st Line IT Support Engineer

Clinical Partners is one of the UK's leading providers of mental health services, working both privately and in partnership with the NHS to support individuals and families facing emotional and psychological challenges. To maintain our commitment to delivering exceptional, patient-focused care, we rely on a growing team of dedicated support staff who ensure our operations run smoothly every day.
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We're excited to offer an opportunity for a 1st Line IT Support Engineer to join our dynamic IT team. This is a fantastic chance to combine your passion for technology with a meaningful missionsupporting the systems that enable life-changing mental health care. As the first point of contact for IT support across the organisation, you'll play a key role in resolving technical issues, enhancing user experience, and contributing to the continuous improvement of our IT infrastructure.
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This primarily home-based role and may require occasional travel to our head office in Semley, Dorset or London for meetings and team collaboration.
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Key Responsibilities:

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Answering and providing solutions to incoming support requests reported via the helpdesk, phone, chat, email and occasionally in person. Help implement and introduce more complex and secure IT systems. Work closely and efficiently with the rest of the IT team. Provide excellent end user experience through issue resolution and exceptional customer service skills. Troubleshooting and resolution of technical issues with the ability to recognise when there is a need for escalation. Referencing and updating documentation and user guides to enable staff members to self-serve where possible. Liaise with 3rd party stakeholders including software vendors and suppliers. Learn and receive training to stay ahead of emerging technologies, to provide an up to date and efficient service that supports the needs of the business through a substantial period of growth. Provide IT support and help maintain IT equipment at head office. Take on project work alongside day-to-day responsibilities as per the need of the business. Provide cover for other team members where necessary.

Requirements:

IT Support: 1 year (this can include apprenticeship level) Experience working on a busy IT support helpdesk. Excellent technical and analytic IT skills. Excellent customer service, customer-facing and problem-solving skills. Exceptional communication skills, both written and oral. Good organisational and time management. Ability to work on your own initiative. Ability to prioritise a constantly changing workload and remain calm under pressure. Clear communication with external stakeholders and suppliers, including solving problems and exploring new avenues. Microsoft Foundation or Associate Level (Workstation, Infrastructure or Cloud), CompTIA A+ or similar (Desirable)

Remuneration and Benefits:

26,000 - 28,000 annual salary 25 days paid holiday (increasing with service to 28 days) plus bank holidays. A day off for your birthday. Healthcare Cash Plan Benefits Platform Life Assurance Discount Vouchers Flexible working opportunities to suit your personal needs Opportunities to take part in charitable events Access to a Wellbeing portal and Employee Assistance Programme (EAP)

Equal Opportunities Employer:

At Clinical Partners we are committed to creating an inclusive and diverse workplace. We believe that everyone deserves an equal opportunity to succeed, regardless of their background, race, gender, age, disability, sexual orientation, or any other characteristic. We welcome applications from all qualified candidates and strive to provide a supportive and respectful environment for all employees.

DBS Check Requirement:

Please note that this position requires a Disclosure and Barring Service (DBS) check as part of our commitment to safeguarding and ensuring the safety of our clients and staff. The successful candidate will be required to undergo a DBS check before commencing employment.