Job Description

2000-01-10

1st Line IT Support Engineer

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Administration

Heather Park House (North Circular Road, NW10 7NN)

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Full-time

,

Permanent

Job details

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Salary

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Job type

Full-time


Permanent

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Location

Heather Park House (North Circular Road, NW10 7NN)

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Job family

Administration

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Job activity

Posted on 2000-01-10

Full job description

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1

st

Line IT Support Engineer

Established in 1992, Cleshar Contract Services Limited is a well-established company and respected provider of Track, Civil Engineering, Construction, and maintenance services to the railway industry.




At Cleshar, we employ over 1,400 people across multiple projects and disciplines, delivering the following rail services to provide a sustainable future for the rail industry and enhance the lives of people and their communities. Key areas we cover include:


Rail


Capital works and Infrastructure




Support Services




Infrastructure maintenance




Welding




Safety critical resources




Power systems


M&E (Mechanical and Engineering)




Signals and Telecom




Safety Training

We are recruiting for an aspiring 1

st

Line IT Support Engineer!

Location

: London

Job Type:

Permanent, Full-time

Main Duties & Responsibilities:

Support with fulfilment of Service Requests, Incidents, Monitoring and completion of daily tasks within Service Level Agreements




Manage incident and service desk tickets through to resolution including knowing when to escalate to 2nd/3rd Line




Management of Service Desk processes such as Joiners, Movers, Leavers, etc




Ensure that the Service Desk delivers excellent Customer Service




Identify and implement improvements to IT services, tools and processes administered and supported by Service Desk.




Improve end user experience of technology within the group and drive initiatives to improve SLA performance of Service Desk deliverables




Support the Service Desk team by providing guidance on analysis, troubleshooting and problem solving to help expedite resolution when escalating issues




Encourage and facilitate training of users on platforms, technology and IT strategy for delivering excellent communication and understanding to staff members


Maintain stock levels and asset inventory of equipment to ensure enough capacity to deal with typical end user problems in a timely fashion




Provide the team with feedback information regarding changes, maintenance, known problems and new services, to help coordinate team resources


(The above list is not exhaustive, and the post-holder may be asked to undertake such additional tasks as reasonably required))

Essential Qualifications

Candidates must have relevant IT experience supporting end users with exposure to the following environments.




Azure and On-prem Active Directory administration




Windows Deployment Services (WDS)




Windows 10/11 OS


Microsoft/Office365 User administration




Understanding of LAN, WAN networking, TCP/IP principles, DNS and VPN concepts




Experience of using an incident/request helpdesk management system o Maintaining Software and Hardware Asset Management




Able to demonstrate key Fault Diagnosis/troubleshooting skills for user hardware and software problems.




Must have the right to work in the UK




Either an IT Graduate or a professional already working within the IT sector; candidates must have a clear background in IT.

Desired Qualifications:

SharePoint Online




Mobile Device Management MaaS360/InTune operating systems

Company Benefits:

Employee Assistance Program


Statutory Pension Scheme




33 days holiday including bank holiday




Specsavers Eye Test Vouchers




Simply Health




Death in Service

EQUAL OPPORTUNITIES

"Cleshar Contract Services Limited aims to create a working environment in which all individuals can make best use of their skills, free from harassment or discrimination, regardless of their age, gender, disability, gender re-assignment, sexual orientation, marital or civil partnership status, pregnancy and maternity, race, religion or belief, and in which all decisions are based on merit."

Confidentiality

In our modern world it is vitally important to protect people's data. We therefore remind you to keep updated with the organisations Privacy Policy available on the company website

Please contact the HR Team at

recruitment@cleshar.co.uk

for more info.