Job Description

About IT Desk

We're a growing Managed Service Provider based in Maidstone, delivering outsourced IT support and cloud services to small and medium businesses across the UK. Our clients rely on us to keep their systems running smoothly and securely, and we take pride in providing friendly, professional support they can trust.

The Role

We're looking for an experienced

1st Line IT Support Engineer

who's confident handling user support, troubleshooting technical issues, and managing tickets from start to finish. You'll be part of a busy, supportive service desk team, helping businesses across different industries with Microsoft 365, networking, and endpoint management.

If you've already got MSP experience and want to take the next step in your technical career, this is a great opportunity to develop your skills and grow into 2nd line or project work.

What You'll Do

Provide remote and occasional onsite support to end users Log, manage, and resolve tickets via Autotask or similar PSA Troubleshoot Microsoft 365, Teams, Outlook, and Windows issues Handle password resets, printer problems, and access requests Assist with new user setups, laptop builds, and Intune enrolments Escalate complex issues to senior engineers when required Keep documentation up to date in IT Glue

What We're Looking For

1-2 years' experience in IT support, ideally within an MSP Strong knowledge of Microsoft 365, Windows 10/11, and Active Directory Basic networking understanding (DNS, DHCP, firewalls, VPNs) Great communication and customer service skills Organised, proactive, and able to manage multiple tickets Full UK driving licence

Bonus Points For

Experience with Datto RMM or WatchGuard firewalls Familiarity with Azure AD and Intune CompTIA A+, Network+, or Microsoft certifications

What You'll Get

Competitive salary and clear progression path Hybrid working once trained Paid training and certification support Friendly team environment with genuine career growth
Job Type: Full-time

Pay: 24,420.00-28,000.00 per year

Work Location: In person