Job Description

A fantastic opportunity for a self-motivated IT professional with a genuine interest in developing a career in IT and application support to join the Southwater Event Group Technology team based at Telford International Centre. You will be providing 1st line IT support to employees and event clients across Telford International Centre, Holiday Inn Telford-Ironbridge, Ramada Telford-Ironbridge, The International Hotel Telford and Stagecraftuk events production.

This is a permanent position, working 40 hours per week Monday-Friday, with some flexibility to work additional hours on occasional weekends and evenings to support the business.

Responsibilities include:

Monitoring the IT helpdesk, ensuring all issues raised are prioritised and dealt with by you in a timely manner. Respond to and resolve first line issues relating to hardware, software and user access. Regular maintenance checks on all company IT equipment including PC's, printers, copiers and desk phones. Assist with the installation, configuration and relocation of computers, monitors and associated equipment. Review and maintain the Group IT asset register. Assist with setting up of external IT requirements for events at Telford International Centre in the form of WiFi access via a cloud solution or onsite access points. Troubleshoot employee and event client IT requests, ensuring the highest level of customer service is provided.

Skills/Experience Required:

A desire and willingness to observe, understand and learn a wide range of software platforms whilst working alongside a small IT support function. Self-motivated individual who can work independently or as part of a team with drive and energy to see a task through to completion. Ability to form positive working relationships at all levels and act professionally when dealing with colleagues and clients face to face, remotely and by phone. Ability to prioritise and manage many open cases at one time. Driving license and access to a car highly desirable to respond quickly to problems across site. A keen eye for detail and willingness to be hands on. Good verbal communication skills, the ability to communicate with technical and non-technical colleagues at all levels. Proficient in Microsoft Office applications, particularly Outlook, Excel and Word 365. Minimum Level 4 (or equivalent) GCSE in English and Maths is essential and Level 3 IT qualification desirable. Proof of right to work in the UK

Benefits:

26,265 per annum Free leisure club/gym membership
Reduced rates at thousands of hotels worldwide
Ongoing training and development to suit your career choice Access to exclusive discounts with various retailers, travel companies, theme parks, cinemas and more. Free on site parking Free & confidential 24/7 employee support helpline to help you deal with whatever life throws at you
(*Subject to a qualifying period)

Southwater Event Group comprises of 3 hotels (Holiday Inn Telford-Ironbridge, International Hotel Telford, Ramada Telford-Ironbridge), The International Centre, Telford and StagecraftUK events production.

If you are not contacted within 3 weeks of submitting your application, you may assume you have not been selected for interview. Due to the volume of applications we receive, a letter of regret will not be sent to you.

For information on how applicant data is stored and processed, please see our Job Applicant Privacy notice which can be found on the careers page of our website. http://www.southwatereventgroup.com/current-vacancies/

Job Types: Full-time, Permanent

Pay: 26,265.00 per year

Benefits:

Company pension Employee discount Free parking Gym membership On-site parking
Schedule:

Monday to Friday
Ability to commute/relocate:

Telford TF3 4JH: reliably commute or plan to relocate before starting work (required)
Education:

GCSE or equivalent (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 13/06/2025