Job Description

Galaxy Business Systems Limited are looking for a new member of our team. This is an exciting opportunity to start a career in a local, rapidly growing company providing complete IT management and support to various businesses throughout the UK.

The ideal candidate would be a competent all-rounder, with excellent people skills and telephone manner. A strong passion for IT combined with the willingness to learn is essential.

Duties and responsibilities:

Provide first-level technical support to clients via phone, email, or chat Troubleshoot and resolve hardware and software issues Install, configure, and maintain computer systems and software Set up and maintain user accounts and permissions Assist with network administration tasks such as configuring routers and switches Collaborate with other IT team members to resolve complex issues Document all support activities and solutions in the ticketing system Stay up-to-date with the latest technology trends and advancements

Candidate Requirements:

Strong knowledge of computer hardware, software, and networking concepts Experience with VPNs, firewalls, LANs, and TCP/IP protocols Proficiency in troubleshooting software issues on both Windows and Mac OS platforms Excellent problem-solving skills with the ability to think analytically The ability to multitask and work under pressure to deadlines Approachable, friendly and able to build rapport with a varied client base Strong customer service skills with the ability to communicate technical information effectively Ability to work independently as well as collaboratively in a team environment Prior experience in IT support or technical support is preferred Possession of a Full Driving License

Package Details:

Full Time, Permanent. 8.30 - 5.30 Monday to Friday Salary Negotiable / Dependent on experience 23 Days Holiday, increasing after 5 years of service Full Training Provided if required Be a part of a friendly team working in an excellent environment Job Type: Permanent

Benefits:

Casual dress Company pension Cycle to work scheme Employee discount Sick pay Company Health Plan

Schedule:

8 hour shift

Supplemental pay types

:

Performance bonus
Job Type: Full-time

Pay: Up to 32,000.00 per year

Additional pay:

Performance bonus
Benefits:

Company pension Cycle to work scheme Employee discount Free parking On-site parking Private medical insurance Sick pay Work from home
Schedule:

Monday to Friday
Ability to commute/relocate:

Shropshire, SY13 1AZ: reliably commute or plan to relocate before starting work (required)
Application question(s):

Are you located within 30 miles of Whitchurch, Shropshire SY13 1AZ?
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 01/04/2024
Expected start date: 02/06/2025