Job Description

Why the role exists

:

To ensure the technical function keeps Unity World operating smoothly. The main purpose for this role is to deal with the simpler service requests and undertake the majority of Unitys Proactive Routines

Alignment with Company Mission

:

The role supports Unity World's mission by supporting the Technical Function by being the first responder for tickets, you will deal with the most tickets, but they will be less complex.

Primary Activities

:

This person will be responsible for looking after software packages that we install for customers, they will spend a lot of time working on Office 365, ESET Anti-Virus and Veeam Backup.

Daily Tasks:

Review Tickets Update customers on tickets assigned to you Create Tickets Proactive Checks Switches Servers Firewalls

Weekly Tasks:

Take part in Tickets Review Meeting with the rest of the team

Monthly Tasks:

Confirm Timesheet On Call (1 Week)

Quarterly Tasks:

n/a

Bi-Annual Tasks:

n/a

Annual Tasks:

n/a

Ad-hoc Tasks:

Support the Commercial Team with Technical Queries Site Visits for less complex jobs in the absence of more experienced technicians Router Installs Phone Rollouts Laptop Installs etc.

Performance and Development

Measured via the GO-KPI Framework, reviewed monthly and quarterly. Performance areas include throughput, utilisation, service quality, and customer experience. Development supported through Unity's Digitalisation Academy and Learning & Talent Management System.
Job Types: Full-time, Permanent

Pay: 21,000.00-24,000.00 per year

Benefits:

Bereavement leave Company pension Discounted or free food Free parking Health & wellbeing programme On-site parking
Work Location: In person

Job Type: Full-time

Pay: 21,000.00-24,000.00 per year

Benefits:

Bereavement leave Company events Company pension Discounted or free food Employee mentoring programme Free parking On-site parking
Work Location: In person

Reference ID: TECH-081225
Expected start date: 02/01/2026