Job Description

1st Line Support - Join a Growing Technology Team!

Location:

Amy Johnson Way, Blackpool

Salary:

25k

Contract:

Full-Time, Permanent | Office-Based

About Us

VARS Technology is a fast-growing, dynamic technology company that works closely with clients and engineers daily. As our client base continues to grow, we're looking for a motivated 1st Line Support to join our team. you'll be the first point of contact for our clients, helping to diagnose and resolve technical issues while delivering exceptional customer service. You'll also work alongside engineers and third-party installers to ensure smooth operations and client satisfaction.

Provide Support and assistance to our clients and engineers via phone and email.

Key Responsibilities

o Raise and distribute jobs to engineers.

o Provide remote preventative support.

o Keep the inhouse software up to date with detailed changes.

o Become one of the inhouse IT support engineers.

Desirable Skills

o Minimum of 2 years' experience supporting desktops and servers.

o MS Office Products Word / Excel / Outlook

What We Offer

A friendly, fast-paced working environment Yearly performance-based bonus Regular social events Onsite parking
Holidays 20 days 1st year+ bank holidays going to 21 from second year

Opportunities for growth and development within the business On-site kitchen with facilities

What We're Looking For

Minimum 1 year of experience in an IT support role Proficient in Windows and Linux operating systems (updates, Crons, Remote Access) Solid understanding of networking basics (DHCP, DNS, switches, routers) Strong communication and customer service skills A proactive, adaptable, and solution-oriented mindset

Join Us!

If you're passionate about technology, eager to grow your skills, and thrive in a collaborative environment - we want to hear from you!

Apply now and become a valued part of the VARS Technology journey.

Job Types: Full-time, Permanent

Pay: 25,000.00 per year

Benefits:

Canteen Company events Company pension Health & wellbeing programme On-site parking Private medical insurance
Education:

GCSE or equivalent (preferred)
Experience:

Technical support: 1 year (preferred)
Work Location: In person