Job Description

NO AGENCIES

Manchester IT is Growing -- Join Us!

An exciting opportunity has arisen for a

1st Line Support Engineer

to join our expanding team at

Manchester IT Services

, based in our South Manchester office.

Founded in 2000, Manchester IT was built on a simple principle:

IT should empower businesses, not just maintain them

. While fixing problems is part of what we do, our mission goes much deeper. Many businesses see IT support as a necessary cost--we aim to be a valuable partner that actively enhances the way our clients work.

We're a team of like-minded, skilled professionals who treat our clients' IT like it's our own. Our customers span sectors like retail, entertainment, manufacturing, and professional services--but they all value IT, and they trust us to deliver.

About the Role

This is a

full-time, permanent

position, based

on-site, five days a week

in our Stockport office.

We believe the best way to learn and grow in IT is by being in the room -- surrounded by experienced engineers, hearing how problems are solved, and getting hands-on support from your peers in real time. You won't be isolated behind a screen at home -- you'll be part of a team that collaborates, shares knowledge, and works together to deliver brilliant results.

As a

1st Line Support Engineer

, you'll be the first point of contact for technical support queries across our customer base. You'll work directly with clients via phone, remote tools, and on-site visits. You'll also be supported by senior engineers and have opportunities to grow your skills through structured training and certification pathways.

Key Responsibilities:

Answering support calls and diagnosing IT issues Providing remote, telephone, and onsite technical support Logging and managing support tickets using our Helpdesk system Escalating complex issues to 2nd/3rd Line Engineers Installing and configuring new IT hardware and software
What We're Looking For

Essential Skills & Requirements:

Solid understanding of Windows 10 and newer Experience with Microsoft 365 (Outlook, Teams, Word, etc.) Strong communication skills (verbal and written) Excellent customer service approach A logical and problem-solving mindset A full UK driving licence and access to a car A team player who is eager to learn and get stuck in Highly organised, self-motivated, and reliable A genuine passion for IT and a desire to build a career in the industry

Desirable (Nice to Have):

Experience with ticketing/helpdesk systems Familiarity with desktop/server support Basic networking knowledge
What We Offer:

A supportive, collaborative team environment Hands-on experience across a wide range of technologies In-house training and mentorship from senior engineers Encouragement and funding support for IT certifications Exposure to real-world IT issues from day one

Job Type:

Full-Time, Permanent

Location:

Stockport (Office-based, Monday-Friday)

Start Date:

ASAP

Ready to launch your IT career with a team that actually cares about your development?

Apply now and grow with Manchester IT -- where IT is more than just support.

Job Types: Full-time, Permanent

Pay: 24,000.00-28,000.00 per year

Location:

Stockport SK3 0RH (required)
Work Location: In person