Job Description

Get your IT career off to a flying start with IT Norwich Ltd.

We're looking for a motivated

1st Line Support Technician

to join our small team of agents supporting small businesses across Norfolk.

The successful candidate will be a valued team member, eager to develop their skills in a supportive, growth-focused environment. We'll fund your professional development and reward your achievements and performance with real financial benefits.

You'll have alternate Fridays off - use the time to recharge or study for those CompTIA certifications if you don't already have them.

Key Tasks

Be the first point of contact for small business clients experiencing technical issues. Provide IT support via phone, email, remote assistance, and on-site visits. Troubleshoot hardware, software and network issues. Manage and resolve tickets through our ticketing system while maintaining high customer satisfaction. Document all interactions and resolutions for future reference and continuous improvement. Prepare equipment in our workshop and install them at our customers sites. Communicate technical solutions to non-technical users in a friendly manner. Collaborate within our experienced team and escalate complex issues when needed. Work with 3rd-party providers to resolve technical challenges. Support clients with different environments.

Bonuses for Personal Development & Performance

We're committed to your professional development and believe in rewarding achievement.

Employees with current CompTIA A+ and CompTIA Network+ certifications will benefit from an increase in salary - if you don't have those certifications when you join us we'll help you to achieve them by covering all study materials and exam costs. An additional performance-based bonus scheme rewards productivity with sliding scale bonuses, giving you greater earning potential.

The Successful Candidate will have ...

a clean UK driving license a passion for technology and problem-solving strong communication and customer service skills a basic understanding of Windows operating systems and networks a willingness to study for professional certifications in your own time an excellent telephone manner - polite, friendly, helpful excellent standards of written and spoken English be prompt, organised, and have an excellent attention to detail a professional and courteous demeanour.

It will be an advantage to have...

your own vehicle*
previous 1st line support experience*
previous or current CompTIA certifications.*

Job Types: Full-time, Permanent

Pay: 23,587.00-29,484.00 per year

Additional pay:

Bonus scheme
Benefits:

Company pension Cycle to work scheme Free parking On-site parking
Schedule:

Monday to Friday
Application question(s):

Do you currently hold any CompTIA certifications?
Licence/Certification:

Driving Licence (required)
Work Location: In person