Job Description

About computer2cloud:

computer2cloud is a leading technology company specialising in providing innovative cloud-based solutions for businesses of all sizes. We are committed to delivering exceptional customer experiences and cutting-edge technology solutions that help our clients achieve their goals.

Job Overview:

We are seeking a highly motivated and skilled 1st Line Service Desk Analyst to join our growing team. As a Service Desk Analyst, you will be responsible for providing first level support to our clients, ensuring that their IT issues are resolved in a timely and efficient manner. You will work closely with our technical support team to troubleshoot and resolve technical issues while maintaining a high level of customer satisfaction.

Responsibilities:

Provide first line technical support to clients via phone, email, and remote support tools

Troubleshoot and resolve hardware, software, network, and other IT-related issues

Log, track, and document support requests in our ticketing system, ensuring accurate and detailed information is captured.

Escalate complex issues to the appropriate team members, providing clear and concise information regarding the issue

Follow up with clients to ensure their issues have been resolved to their satisfaction.

Contribute to the creation and maintenance of knowledge base articles for both internal and external use

Desired Skills and Experiences:

Windows Server

Windows Desktop

Microsoft Azure

Microsoft Office 365

Active Directory & Azure AD

DNS, DHCP, Group Policy

Backup - Configure, Maintain, and troubleshoot

Networking, switches, subnets, lan, wan, DNS

Must have a strong work ethic, ability to self-motivate and a keen eye for attention to detail.

Must be happy to work independently and as part of a small, close-knit team with a positive personality.

A full, clean UK driving License and a suitable own vehicle (insured for business use) is essential (mileage paid at HMRC rate).

Familiarity with cloud-based technologies, such as Azure & Microsoft 365

Excellent problem-solving and analytical skills

Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users

A customer-focused mindset and a commitment to providing exceptional service

Ability to work well under pressure and manage multiple tasks simultaneously

Job Types: Full-time, Permanent

Pay: Up to 25,000.00 per year

Benefits:

Company events Company pension Employee discount On-site parking
Work Location: In person