Job Description

Details

-----------


###

Reference number

406021
###

Salary

29,657 - 33,748
GBP
###

Job grade

Executive Officer###

Contract type

Permanent###

Type of role

Digital###

Working pattern

Full-time###

Number of jobs available

3

Contents

------------

Location About the job Benefits Things you need to know Apply and further information

Location

------------


Wales

About the job

-----------------

###

Job summary

The UK wide Civil Service Digital Data and Technology (DDaT) profession consists of people who work in a digital, data or technology specialist role. They design, build, and run government digital services. They are responsible for the way we find, access and use data and for the technology infrastructure which support those services. There are currently about 25,000 people working in the Profession.


The DDaT profession in the Welsh Government supports a range of digital services across the whole organisation. As part of our DDaT profession, you will be a key part of the Centralised Technology Service team and will make a significant and direct contribution for the people of Wales.


Background:


The Welsh Government is the devolved government for Wales with an annual budget of around 15 billion. We are responsible for key aspects of public life in Wales including health, education, the economy, transport, agriculture, and the environment. Welsh Ministers are supported by a workforce of more than 5,000 people with offices in Wales, London and overseas.


Welsh Government priorities are outlined in Welsh Government Programme for government with an overall ambition to build a Wales which is a self-confident, prosperous, healthy nation and a society which is fair to all. The Welsh Government has set out clear priorities for Wales following the UK's exit from the European Union.

###

Job description

We are looking for people who can provide excellent advice and support, can focus resources and have energy and expertise. The Well Being and Future Generations Act provides context for our work.


Digital transformation of public services is vital to delivering the services that the people of Wales expect and need. The Welsh Government currently delivers digital services to people and business across Wales. Led by our Chief Digital Officer, the Welsh Government is increasingly delivering more services online. The Chief Digital Officer provides a consultancy service of digital and data expertise to business areas across the Welsh Government.


Team/Division Overview:


Working in IT Services as part of the Centralised Technology Service team. This post is to design, implement, maintain, and optimize WGs investment in Microsoft 365 services and solutions. The role will involve providing technical leadership, mentoring junior engineers, and ensuring the successful delivery of Microsoft 365 projects.


It will play a critical role in shaping and maintaining our organization's Microsoft 365 environment. Providing expertise, leadership, and technical prowess that will contribute to the success of Microsoft within Welsh Governments technical estate.

###

Person specification

Technical / Operational Delivery Responsibilities:

Coordinate the deployment and provisioning of end user devices, ensuring the delivery, configuration and installation of devices using Microsoft Autopilot and Intune as the delivery mechanisms. Maintain and provide 3rd line support to the Welsh Governments virtual desktop environments to include Citrix desktop as well as Microsoft 365 desktops. Maintain the lifecycle of end user devices, including monitoring device health, conducting regular maintenance, and performing hardware and software upgrades, through Intune configuration profiles and management. Application deployment to be utilised through SCCM and Microsoft Intune in collaboration with Welsh Government in house Application Support team. Implement and enforce security measures to protect end user devices from unauthorized access, data breaches, and malware threats. Stay up to date with industry best practices and regulatory requirements related to device security and compliance. Providing 3rd line support to the IT service team for both production and development areas, providing an escalation point for muti user technical issues. Create and maintain comprehensive documentation, including device configurations, troubleshooting guides, and user manuals. Design and implement standardized device configurations, taking into account hardware, software, and security requirements. Collaborate with cross-functional teams, including IT support, Cyber security, and infrastructure teams, to ensure seamless integration and alignment of end user devices with the overall IT ecosystem. Logging calls within the WG ITSM tool and manage assigned tickets to completion, following standard processes and procedures. Ensure tickets are correctly assigned if unable to resolve at Regional Services level. To maintain a high degree of customer service for all support queries and adhere to all service management principles. Develop trends by monitoring and analysing incoming calls, issues, and support requests. Systematic error analysis and problem recovery Analysing historical data to identify and eliminate potential incidents before they occur. Identifying underlying causes of incidents and preventing recurrences Ensure the KEDB is populated accordingly. Developing workarounds or other solutions to incidents Actively update the Knowledge Database with relevant technical documentation Use the Knowledge Database as a part of Incident/Problem Management process. Always ensure full knowledge of the core WG ICT processes. Contract / Vendor Engagement Responsibilities Technical collaboration and engagement with 3rd parties as applicable

Please note that the DDaT Capability framework mapped role title for the EO grade is: Associate Infrastructure engineer


Working in a team of infrastructure specialists and engineers, an infrastructure engineer supports and maintains infrastructure solutions and services as directed and according to departmental policy.


At this role level, you will:

ensure services are delivered and used as required work with and support third parties to provide infrastructure services ###

Behaviours

We'll assess you against these behaviours during the selection process:


Changing and Improving Managing a Quality Service ###

Technical skills

We'll assess you against these technical skills during the selection process:


IT Infrastructure - You can build, configure, administer and support infrastructure technologies and solutions System Design - You can design systems characterised by managed levels of risk, manageable business and technical complexity, and meaningful impact

Benefits

------------

Learning and development tailored to your role An environment with flexible working options A culture encouraging inclusion and diversity A Civil Service pension with an employer contribution of 28.97%

Things you need to know

---------------------------

###

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Experience and Technical skills.
Welsh Government, like all other Government Departments use Success Profiles when we recruit. For each role we consider what you will need to demonstrate to be successful. This gives us the best possible chance of finding the right person for the job. It raises performance and improves diversity and inclusivity.


The selection process and stages are:

Number of Stages:

2 stage process

Stage 1 Application Form


Stage 2 Interview

Feedback will only be provided if you attend an interview or assessment.###

Security

Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .



See our vetting charter .
People working with government assets must complete baseline personnel security standard (opens in new window) checks.###

Nationality requirements

This job is broadly open to the following groups:


UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements
###

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.



We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.###

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

---------------------------------


This vacancy is part of the Great Place to Work for Veterans initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.###

Contact point for applicants

####

Job contact :

Name : IT Services Email : ICTServicecontrol@gov.wales
####

Recruitment team

* Email : SharedServiceHelpdesk@gov.wales