Job Description

Details

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Reference number

414240

Salary

29,657 - 33,748
GBP

Job grade

Executive Officer

Contract type

Permanent

Type of role

Digital

Information Technology

Working pattern

Full-time

Number of jobs available

2

Contents

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Location About the job Benefits Things you need to know Apply and further information

Location

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Candidates will be expected to occasionally travel to Welsh Government offices across Wales and data centres in South Wales.

About the job

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Job summary

The DDaT profession in the Welsh Government supports a range of digital services across the whole organisation. As part of our DDaT profession, you will be a key part of the Architects Office and will make a significant and direct contribution for the people of Wales.

Team/Division Overview:

DDaT profession in the Welsh Government supports a range of digital services across the whole organisation.


An infrastructure operations engineer is responsible for the preparation and support of IT operations solutions and services, physical or virtual. They do so according to industry and organisational best practices, standards, service requirements and Key Performance Indicators (KPIs) throughout the product life cycle. You will:

create and maintain documentation perform all routine tasks according to process and checklists monitor infrastructure and applications services alert and take appropriate action

As this role is within a team of IT Infrastructure Engineers, a technical background is required to understand the supported technologies. However, you will not be expected to perform tasks of a highly technical nature.

Job description

Role & skills:

This role maps to Infrastructure operations engineer in the DDaT Capability Framework.


Please follow the link to see details of the skills expected of this DDaT role. We are looking for people who are:

Enthusiastic and pro-active about resolving problems Team oriented, willing to support others when needed Organised and have good planning skills to ensure the timely delivery of high-quality outputs. Experienced in communicating with a wide range of people using different communication methods.

Person specification

Monitor and report on the performance and availability of IT systems and services, using appropriate tools and methods. Detect notifications and conduct monitor checks to ensure that systems are running correctly. Highlight and escalate service impacting incident and problems, working with IT Operations Engineers and other IT professionals to ensure resolution Contribute to changes and enhancements to IT infrastructure and applications, following agreed processes and standards. Provide support to IT professionals and contribute to the documentation and knowledge base of IT systems and services. Provide datacentre management support to maintain security levels of WG secure areas Provide escorting services to contractors and visitors requiring access to WG Secure areas. Monitor backup reports and maintain physical backup media. Monitor and maintain application and hardware roadmaps flagging key renewal and end of life dates. Monitor and maintain Certificate records, flagging with service owners when action is to be taken. Maintain externally registered DNS as required for externally issued certificates. Maintain externally issued SSL certificates, as required for corporate applications and services. Perform routine technical tasks with the assistance of pre-defined process and guidance tasks. Escalating and advising on potential challenges regarding DNS and certificate management to service owners. Keep up to date with emerging technologies and trends and identify opportunities for improvement and innovation in IT operations.

Behaviours

We'll assess you against these behaviours during the selection process:


Making Effective Decisions Seeing the Big Picture

Technical skills

We'll assess you against these technical skills during the selection process:


Technical Understanding - show an awareness of the relevant subject matter and a high-level understanding of what it involves Technical Specialism - assist in technical support activities and carry out agreed or routine maintenance and administration tasks.

Benefits

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Learning and development tailored to your role An environment with flexible working options A culture encouraging inclusion and diversity A Civil Service pension with an employer contribution of 28.97%

Things you need to know

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Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Experience and Technical skills.

The Use of Artificial Intelligence (AI)

Although the use of AI platforms and tools by candidates is not prohibited, all information submitted must be truthful and factually accurate. It should also be noted that presenting ideas and experience generated by artificial intelligence, as your own, can be considered plagiarism.

Selection Process and Stages

Welsh Government, like all other Government Departments use Success Profiles when we recruit. For each role we consider what you will need to demonstrate to be successful. This gives us the best possible chance of finding the right person for the job. It raises performance and improves diversity and inclusivity.


The selection process and stages are:

Number of Stages:

2 stage process

Stage 1 Application Form


Stage 2 Interview

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .



See our vetting charter .
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:


UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.



We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

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Contact point for applicants

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Job contact :

Name : Platform Services Email : ictservicecontrol@gov.wales
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Recruitment team

Email : SharedServiceHelpdesk@gov.wales

Further information

Recruitment principles and complaints




We recruit by merit on the basis of fair and open competition. Please see the Civil Service Commission's recruitment principles on the Commission's website.




If you feel your application has not been treated in accordance with these principles and wish to make a complaint please email complaints@gov.wales. Please ensure that you refer to the vacancy reference number.




If you are not satisfied with the response you receive from the Welsh Government, you can contact the Civil Service Commission: info@csc.gov.uk