Job Description

Your role
What you'll be doing
What We Need
As a 2nd Level Support Consultant, you will encounter a diverse role that will require you to become a business expert in everything within the software application. You will provide advice and expert problem solving to our existing and new customers and be their first point of contact for assistance.
How We Work
As a 2nd Level Support Consultant, you will join a fast-paced high performing team that works in a hybrid model based in Sheffield, UK. We will set you up for success by providing:

• Company-issued equipment
• Formal training

Role Responsibilities
The responsibilities of the role will include:

• Providing expert advice, problem solving, and support to new and existing customers using the business software applications
• Management of software incidents and tickets, including replicating and documenting the incidents
• Manage, facilitate, and liaise between the application users and development/technical IT teams
• Working as a member of an agile sprint team, responsible for unit, regression, and user acceptance testing against new and existing features, as well as actively supporting new software releases
• Working with new and existing customers to understand their requirements for the solutions and the best configuration for these requirements
• Providing virtual or onsite user training and support for both new and existing customers, including working with a project manager on the implementation strategies/setup

Qualifications & Skills

• Ideal candidate would have previous experience in QA/UAT testing or supporting software solutions (2nd or 3rd line)
• Any exposure to tools such as TFS/JIRA/SQL Studio would be advantageous, but not essential
• Degree or similar education
• Strong communication skills
• A passion to help and provide solutions

Benefits & Perks

• Holiday entitlement: 25 days per annum + 8 bank holidays
• Additional leave: Option to buy or sell 5 days annual leave once a year during the annual benefits enrolment window
• Pension: Minimum 3% employee contribution ? up to 5% employer match from Corpay
• Private Medical Insurance: Vitality plan with zero excess (we cover the 250 excess charge)
• Benefits portal (Gratitudes): Flexible discounts and savings (e.g., 4-5% at major supermarkets)
• LinkedIn Learning: Free, unlimited access to courses and learning paths

Our Company & Purpose
Corpay is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, Corpay has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, Corpay is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before.
We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people. These values offer you the opportunity to 'thrive & grow' through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.
Corpay is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by:

• Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;
• Empowering our people to share their experiences and ideas through open forums and individual conversations; and
• Valuing each person's unique perspectives and individual contributions.

Embracing diversity enables our people to "make the difference" as Corpay and its more than 8,000 employees continue to shape the future of global payments. Learn more by visiting or following Corpay on LinkedIn.
Equal Opportunity/Affirmative Action Employer
Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
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About Corpay
Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.
All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.
Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.
Notice to Agency and Search Firm Representatives: Corpay will not accept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any Corpay employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Corpay. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

Skills Required