Job Description

2nd Line IT Support Engineer
Wellingborough
35k-38k
The Role
This is a hands-on technical support role for someone who enjoys solving problems, owning issues through to resolution, and keeping business systems running smoothly. You'll act as the go-to person for anything that needs deeper investigation than the service desk can handle, working across user support and infrastructure.
Based primarily at Wellingborough, you'll support colleagues across multiple locations, helping maintain a stable, secure, and reliable IT environment.
What You'll Be Getting Involved In

• Handling escalations from the service desk and resolving trickier technical issues across a range of devices
• Investigating and fixing problems with desktop and mobile operating systems, hardware failures, and application faults
• Managing day-to-day user access tasks
• Preparing, deploying, and refreshing laptops, desktops, mobiles, and essential business tools
• Supporting Microsoft 365 services, including email, collaboration apps, and file platforms
• Carrying out regular housekeeping across servers, backups, identity services, and cloud-connected systems
• Keeping an eye on networking performance and helping diagnose issues such as dropouts, Wi-Fi problems, or DNS/DHCP faults

What You'll Need

• Solid background in 2nd line IT support
• Strong understanding of M365 administration and support
• Confident working with Windows 10/11 and standard enterprise applications
• Good grasp of Active Directory fundamentals (including Azure AD/EntraID)
• General understanding of DHCP, DNS, wireless setups, and IP troubleshooting
• Experience supporting IT infrastructure such as switches, access points, firewalls, servers, and remote access tools

For more information and a full job description, please contact Andy Clarke at The One Group.

Skills Required