It Support Apprentice
Clitheroe, Lancashire, United Kingdom
Job Description
A family-run IT Support company is looking for an IT Support Apprentice to join their friendly team.
The 1st Line IT Support Technician serves as the initial point of contact for clients, providing technical assistance and resolving basic IT issues. This role is critical for maintaining smooth IT operations and ensuring customer satisfaction.
Duties
Helpdesk Support:
- Handle incoming tickets via phone and email, providing effective solutions to customer issues.
- Escalate unresolved issues to Tier 2 support when necessary.
- Monitor cloud and onsite backups, ensuring successful completion and resolving errors.
- Oversee RMM (Remote Monitoring and Management) tools to confirm patch installations and troubleshoot failures.
- Check SentinelOne EDR for threats and escalate any alerts.
- Basic troubleshooting of Windows OS and Microsoft 365 products.
- Assist with Active Directory tasks such as user account setup and password resets.
- Deliver professional and courteous support at all times.
- Communicate clearly and effectively, both verbally and in writing.
To be an IT Support Apprentice, you must be a tech enthusiast with 5 GCSEs (ideally A* - C, 4-9) including Maths and English.
This 16-month Apprenticeship has a salary of 20,000 per year.
Your training will include gaining internationally recognised Level 3 IT qualifications.
Skills and personal qualities required
- Proficiency in Windows and Microsoft 365.
- Knowledge of Microsoft Server and Active Directory.
- Logical problem-solving approach and ability to work independently or as part of a team.
- Strong communication skills.
After the apprenticeship
Over 90% of our apprentices move on to permanent full-time employment in the tech industry. There are also opportunities to extend your training with a higher-level apprenticeship programme. Just IT have already helped over 3000 people kick-start their tech and digital careers with an apprenticeship.
Sound like you? Then send us an application, and we will let you know if you are suitable for this position, or one of the other apprenticeships we have available.
Reference code: JT1385
Apply now
Skills Required
Beware of fraud agents! do not pay money to get a job
MNCJobs.co.uk will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
-
IT Hardware End User Computing PC Sales Major IT Services Co
Kidderminster, Worcestershire
Job Detail
-
Job IdJD4092680
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:£20,000 per year
-
Employment StatusFull Time
-
Job LocationClitheroe, Lancashire, United Kingdom
-
EducationNot mentioned