Job Description

2nd Line Support Analyst (Top-Tier) - 35,000-40,000

Location: Shenfield | Full-Time | In-Office

We are seeking a highly capable and experienced

2nd Line Support Analyst

who can operate confidently, independently, and to a high technical standard. This is

not

an entry-level position. Only candidates with proven, advanced 2nd line capability and strong troubleshooting depth will be considered.

This role sits within a high-performing technical team working across Cloud, AI, and Cyber environments. The successful candidate will not only resolve complex issues but will also actively contribute to systems improvement, automation, and future architecture work.

Candidates with a desire to progress into

Security

or

AI & Automation

(Solution Architect track) will be prioritised - provided they can demonstrate the fundamentals today.

About 3Gi

We are a UK-based technology services group specialising in Cloud, AI, Cyber Security, and DevOps. We own and operate three technology brands - meaning we call the shots, move fast, and build things we believe in.

We follow a "Netflix-style" culture of freedom and responsibility, where high performance and innovation go hand in hand.

If you want corporate layers and red tape, this won't be your place. If you want growth, accountability, and impact - it absolutely will be.

About the Role

You will:

Deliver high-quality 2nd line support across Windows, Microsoft 365, Intune, AD, networking and cloud services Take full ownership of escalations from investigation through to resolution Work directly with senior engineers on security, automation, and architectural initiatives Support technical projects including system rollouts, device management, and automation deployments Monitor and maintain client environments to ensure stability and security Communicate clearly with both technical and non-technical users Produce accurate documentation and follow established processes
This is an

in-person role

with significant interaction with senior engineers - ideal for someone serious about progressing their career in a structured, professional environment.

Required Experience (Essential - Not Negotiable)

To be considered, you must already have:

Minimum 2 years recent 2nd line experience

, ideally within an MSP or multi-site environment

Proven track record

of handling complex technical issues independently Strong working knowledge of: Windows 10/11 Microsoft 365 Admin Active Directory Intune (policies, compliance, device management) Experience with security principles, alert triage, and system hardening Excellent diagnostic ability and a methodical, structured approach to troubleshooting Evidence of being a

fast learner

with strong technical curiosity and the ability to absorb new technologies rapidly
If these criteria are not met, applications will not be progressed.

Preferred Experience (Advantageous)

Previous involvement in automation, scripting, or AI tooling Experience supporting cloud transformations or infrastructure projects Familiarity with security tooling or SOC processes Professional certifications (Microsoft, security, cloud)

Career Progression

This role offers a clear pathway towards:

Security Analyst / Cyber

development

AI & Automation Engineer

Solution Architect (Security or AI track)

Progression is based on capability, not tenure.

What We Offer

35,000-40,000 starting salary

depending on experience 20 days holiday + bank holidays Company pension Mentorship from senior technical leaders Exposure to advanced infrastructure, cybersecurity solutions, and modern automation tooling Casual dress, team environment, on-site parking

Work Location

WhiteGates Business Center, Alexander Lane, Shenfield
Must be able to reliably commute or relocate.

To Apply

Only apply if you meet the required experience outlined above. This role demands technical maturity, strong troubleshooting depth, and a genuine commitment to professional growth.

Job Type: Full-time

Pay: 35,000.00-40,000.00 per year

Benefits:

Casual dress Company events Company pension Free parking On-site parking Transport links
Ability to commute/relocate:

Brentwood CM15 8QF: reliably commute or plan to relocate before starting work (required)
Work Location: In person