Job Description

Description

Hello and welcome to Wanstor!

We've been delivering innovative, award-winning IT solutions for over 22 years, and we're still growing. Our team of 240+ passionate professionals thrives on solving complex challenges and creating real impact for our customers. Whether is managed services, infrastructure, or security, our work in grounded in strong partnerships and outstanding results. If you're looking for a place where your skills are nurtured, your voice is heard, and your development is a priority, you'll feel right at home here.



About the Role


Join our dynamic team as a 2nd line Support Engineer and take your career to the next level!

We think this is a really great opportunity because you'll be at the heart of Wanstor's operations at this customer site, making a real impact. Additionally, you'll gain exposure to a wide variety of IT solutions and develop industry expertise.

What You'll Do

Escalated Service Desk technical support and Client Liaison for complex faults & Services Handling Incidents, Service Requests, and Changes Managing services to company security standards Working at Client sites on Projects, site openings, Migrations and Support Planning work with internal Wanstor teams

Responsibilities

Managing Email services in Office 365 & Microsoft Exchange. Troubleshooting complex mail flow queries User management including group creation and management under Active Directory and Azure AD, managing multi-factor authentication and VPN connectivity Setup and configuration of Windows PCs and laptops. Using a range of services including MDM systems and Windows Intune to simplify the deployment of equipment and software Configuring and troubleshooting network connections in LAN, WAN, WIFI and DSL (Inc FTTC & FTTP, DIA & MPLS) Environments Configuring Microsoft Outlook and Exchange email, including setup on client devices such as laptops, tablets and mobile phones Monitoring and maintaining scheduled backups in VMware and Windows networks, implementing these in both test and live restores Monitoring customer infrastructure using Wanstor's monitoring tools based on SNMP & WMI Maintaining good customer relations along with site visits in the greater London area Microsoft Office 365 integration Managing assets and inventories through software tools Migrating customer sites and users to new infrastructure Producing documentation for deployments and changes Customer projects including migration to Office 365 and Cloud services, building and managing virtual servers and orchestrating office and new site openings Customer infrastructure reviews covering IT service recommendations With sufficient experience and knowledge, Technical Consultants typically transition into 3rd line roles and take on areas of specialisation

What You'll Need

Skills

Previous experience in IT support and projects at 1st/2nd line level Supporting Windows 10 within a Microsoft domain environment Deploying/troubleshooting/maintaining hardware (Auto-Pilot & MDM) Networking and network troubleshooting (LAN, WAN,WIFI VPN, DSL routers). This will be to CCNA (or COMPTIA A+) standard A good understanding of the 7-layer model Experience with Microsoft server operating systems and technologies Foundational and Expert Microsoft technical qualifications Knowledge of ITIL, incident, problem and change management Able to understand and operate to the standards of Cyber Essentials for IT Security

What You'll Love

Generous Time Off

: Enjoy 24 days of annual leave, increasing by 1 day each year up to 28 days, plus Bank Holidays.

Continuous Learning

: Participate in regular lunch and learn sessions with both internal and external speakers.

Personal Development

: Take advantage of 5 paid days annually to pursue new skills or knowledge.

Volunteer Opportunities

: Contribute to your community with 2 paid volunteer days each year.

Team Spirit

: Join a friendly team and engage in various social events organized throughout the year.

Health and Wellbeing

: Benefit from private health programs to keep you at your best.

About Wanstor

Wanstor is an award-winning IT Solutions Company celebrating its 22nd year in business. The company has grown year on year and now has a team of over 240 staff. With IT Support Offices in central London and regional field-based IT Support, we are well placed to meet our customers' needs for a quick response.

We provide a range of hosted and deployed services for customers small and large. Our hosted solutions include hosted Email (Hosted Exchange), Hosted online back-up, Hosted Desktop, and Hosted Network Monitoring. Wanstor provides a full support service which includes a 24-hour helpdesk, network monitoring and on-site support.



Wanstor's clients provide a wide variety of fascinating opportunities for motivated technical staff. We employ service-oriented technical experts to work within our service team delivering a variety of hosted and deployed solutions.

We are a growing company with dedicated teams managing networks, storage and colocation. Our customers are some of the biggest brand names in the UK, and our consultants are some of the most skilled networking experts in the country.

As a service-centric organisation, we see people as our best competitive advantage as we strive to provide unsurpassed service to our customers. We expect a lot but at the same time are extremely supportive as we look to help realise each person's potential in building a successful career with Wanstor.

Core Values

We align ourselves to a core set of values & behaviours:

For the changemakers

For those who aren't afraid to push boundaries and challenge the norm. Always one step ahead, we're here to ignite innovation and propel businesses forward.

We know that when tech runs flawlessly, everything else follows suit - giving our customers the space to pursue their next bold idea.

For the go-getters

We're driven to stay curious and meet each challenge head-on, crafting future-proof solutions that empower others. We analyse, critique, and execute with precision, knowing excellence lies in the details and true support means always showing up.

Our track record reflects a commitment to real, lasting results that let charities care, cafes pour, and cities grow.

For those who drive forward and make good on every promise, we're here.

For the straight talkers

We'll always tell you what you need to hear, not what you want to hear. Navigating tech can be complicated, but the way forward shouldn't be.

We keep it real, clear, and helpful, guiding you every step of the way