2nd Line Support Engineer Msp
Leeds, ENG, GB, United Kingdom
Job Description
2nd Line Support Engineer
Location - South Leeds
Salary - up to 30,000 per annum (DOE)
Industry - MSP
Permanent Vacancy
A fantastic opportunity for an IT Support Engineer (2nd Line) to join a well-established Managed Services Provider near Leeds has arisen.
This position has arisen due to internal growth and increased demand for an additional resource for their key customers. Based on the size of the business and variety of day-to-day responsibilities, there is a fantastic opportunity to get hand-on experience quickly in Infrastructure, network and security technologies.
Duties involved:
Provide 2 nd line technical support to a diverse array of clients via telephone, remote support and onsite visits To take end-to-end ownership of problems from logging, prioritising through to resolution Where required be a escalation point for 1st line engineers Be proactive when dealing with user issues, keeping the client updated on the status of their support query To support and maintain all levels of appropriate documentation Be involved with new IT builds for customers, across a wide range of technologies Work with other engineers and management to deliver customer projects and complex tickets
Essential experience needed:
Good knowledge of Active Directory and Windows OS Administration and troubleshooting of Microsoft 365, SharePoint, Intune and Entra ID Exposure to Microsoft-based server operating systems with an emphasis on Windows Server 2012, 2016 & 2019 Hypervisor experience across Hyper-V/VMWare Ideally have some understanding of Firewalls & routers
Package / further role details
Monday to Friday, 8:30am - 5pm Office based - South Leeds Starting salary of up to 30,000 per annum (possibility to increase for the right person) Lots of progression & learning are available with this business. * On-going training will be given in infrastructure, network and security technologies
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Job Detail
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Job IdJD3332300
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationLeeds, ENG, GB, United Kingdom
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EducationNot mentioned