Job Description

:
Systems Engineer - 2nd Line Support
Location: Central London (4 days on-site, 1 day WFH)
Sector: Financial Services Technology
Do you thrive in a high-performance environment, where every day brings fresh challenges and the chance to work with some of the most dynamic clients in the financial sector?
We are a leading technology services provider, trusted by financial institutions to deliver exceptional IT support and solutions. We place service before sales and excellence before everything else - and we're now looking for a driven, service-focused 2nd Line Systems Engineer to join our expert Service Desk team. This is a role where your skills will be tested, your potential nurtured, and your career accelerated - with clear pathways to senior technical, leadership, and consultancy roles.
What you'll be doing:

• Providing expert 2nd line technical support to high-profile clients, including traders, investors, and senior executives.
• Taking ownership of incidents and service requests, ensuring swift, professional resolution.
• Mentoring junior engineers and driving service improvements.
• Managing escalations from 1st line and working closely with 3rd line and project teams.
• Supporting a wide range of technologies including Windows Server/Desktop, Microsoft 365, Azure, networking, VOIP, Intune, PowerShell, and bespoke business applications.
• Occasionally working on-site at client offices to deliver exceptional service face-to-face.

What we're looking for:

• At least 2 years' experience in IT support, ideally in a busy enterprise environment.
• Strong technical skills across Microsoft, Azure, networking, and security.
• Excellent communication skills - confident, empathetic, and able to explain technical concepts clearly.
• Organised, resourceful, and committed to delivering top-tier service.
• A passion for technology and continuous improvement.

Why join us?

• Direct exposure to the financial services sector, working with high-calibre clients from day one.
• A genuine career development pathway into 3rd line, projects, leadership, or consultancy.
• A collaborative, high-standards culture where service excellence is valued above all else.
• Competitive salary, enhanced overtime rates, and benefits.

If you're ready to take the next step in your IT career and work in an environment that challenges, develops, and rewards you - we'd love to hear from you.
Apply now and be part of a company where your expertise truly makes a difference.
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