Job Description

About FleetCheck

At FleetCheck we believe that everyone has the right to be safe on the roads and we are all about making a difference to road safety. Our business was created to improve the safety of drivers and vehicles by providing the tools and support that promote professional fleet management.

Our business is all about serving others, focused on a common good and we get there through consideration and respect for each other. Our customers trust us to deliver excellence. They trust us because they experience outstanding software provided by people who are dependable and prepared to go that extra mile.

This is a growing business, and we need people who are open to new opportunities and experiences, ready to learn new things and help drive the business forward. The enthusiasm, honesty, and openness here is infectious and it helps us hit problems head on and be determined to find the best solutions.

General Overview

Reporting to the Head of IT Infrastructure and Security, the successful applicant will work within agreed procedures to provide the highest level of IT workflow and support. Specifically focussed on tasks associated with software administration to facilitate; an exceptional client/user experience, product excellence and an ongoing culture of client retention.

Responsibilities/Duties

Supporting the Head of IT Infrastructure and Security with training new team members, including education on the FleetCheck software. Working together with colleagues to facilitate the effective processing of client requests submitted to FleetCheck's support facility, including:
- Monitoring incoming escalated support tickets through a ticket management system;

- Investigate reported system issues as part of a triage process, with the expectation of providing minor level bug fixes;

- Editing and creating reports in response to clients' requests;

- Editing and creating data imports;

- Clarification of requirements, as necessary;

- Verification of solution and confirmation to colleague(s) and/or clients(s);

- Ensure IT assets are checked in line with our ISO 27001 standards;

- Ensure all IT hardware issues are rectified, and new starter equipment is correctly set up.

Work consistently to the highest standards to achieve or exceed both KPIs and SLAs in line with department objectives. Collate and provide data to line manager for KPI reporting as defined. Carry out ad hoc system tasks required by the Head of IT. Be flexible, as directed by your line manager, to cover other activities within the team when required.

Experience

1-2 years' experience in a similar role; Good understanding on how to interact with a database through the use of SQL or other similar language; Reasonable knowledge/understanding of general office systems and procedures; IT/web/programming/database management knowledge; Good knowledge of Microsoft Office, especially Excel; Strong data literacy. Some knowledge of fleet administration or other similar area of work - desirable; Experience of working in a client service or contact centre role- desirable.

Skills

Good, accurate keyboard skills and ICT competence; Analytical and problem solving skills; Excellent attention to detail; Able to work as an effective team member; Ability to work under pressure; Good organisation skills; Excellent communication skills;

Rewards and additional information

Base salary will be in the region of 31-33k pa, The normal contractual working week is 37.5 hours; a standard day is 7.5 hours. The work pattern is fixed hours of 9.00am to 5.00pm with 0.5 hour lunch break. The annual holiday entitlement based on the above working pattern is 25 days - rising to 28 days with length of service. 1 additional days holiday per month on a Friday (FleetCheck Friday), pro rata entitlement for part time employees. Contributory pension. Staff are able to work in a hybrid pattern with 3 days in the office each week, if agreed with their line manager. Other benefits include - staff/team functions, including Summer & Winter events, monthly charity cake bakes, monthly staff meetings, annual appraisals, access to Employee Assistance Program (EAP), Mental Health First Aiders, free parking. The organisation continuously evolves to provide broader and more proactive customer care. As such the roles and their terms and conditions will be subject to ongoing review and change. FleetCheck are proud to be a Disability Confident Employer and a Living Wage Employer.
Successful candidates will be required to undertake a BPSS check.

Note that the FleetCheck offices are not serviced by public transport. You will need a full clean driving licence and a car to work here.

Employee Promise

FleetCheck is all about helping others, focused on a common good and we get there through consideration and respect for each other. Our clients trust us to deliver excellence. They trust us because they experience outstanding software and people who are dependable and prepared to go that extra mile when it is needed.

We are a growing business, and we need people who are open to new opportunities and experiences, ready to learn new things and help drive the business forward. The enthusiasm, honesty, and openness here is infectious and it helps us solve problems head on and be determined to find solutions, helping our customers, and improving our products.

Excellent client experience is our goal, and we need people who will do what they say, deliver on their promises and look for ways to surprise or even delight with the unexpected. If you yearn for a sense of togetherness, mutual respect, and loyalty, and will work hard as part of a community to foster a deep collaborative approach, we are the place for you.

Privacy Notice

This privacy notice tells you what to expect when FleetCheck collects your personal information.

When individuals apply to work at FleetCheck, we will only use the information they supply to us to process their application and to monitor recruitment statistics. Where we want to disclose information to a third party, for example where we want to take up a reference, we will not do so without informing them beforehand unless the disclosure is required by law.

Personal information about unsuccessful candidates will be held for 12 months after the recruitment exercise has been completed, it will then be destroyed or deleted. We may retain de-personalised statistical information about applicants to help inform our recruitment activities, but no individuals would be identifiable from that data.

FleetCheck collects and processes a range of information supplied by you. This may include:

Your name, address and contact details, including email address and telephone number; Details of your qualifications, skills, experience and employment history, including start and end dates, with previous employers; Information about your nationality and entitlement to work in the UK;
We may also collect, store and use sensitive personal information supplied by you, including:

Information about medical or health conditions, including whether you have a disability for which the organisation needs to make reasonable adjustments.

AI

While we encourage people to use AI systems during their role to help them work faster and more effectively, please do not use AI assistants during the application process.

We want the information you present to FleetCheck to support your employment application to be your own thoughts, facts and opinions without mediation through an AI system, and we also want to evaluate your non-AI-assisted communication skills.

Job Types: Full-time, Permanent

Pay: 31,000.00-33,000.00 per year

Additional pay:

Yearly bonus
Benefits:

Additional leave Casual dress Company events Company pension Enhanced maternity leave Free parking Health & wellbeing programme On-site parking
Schedule:

Day shift Monday to Friday No weekends
Ability to commute/relocate:

Kemble GL7 6BQ: reliably commute or plan to relocate before starting work (required)
Experience:

Technical support: 1 year (required) Database administration: 1 year (required) SQL: 1 year (required)
Licence/Certification:

Driving Licence (required)
Work Location: In person