Job Description

Salary

Grade 3 - 28,732 - 31,023

Package

1x 30 hours, fixed-term until 12/10/26
1x 36 hours, fixed-term until 31/08/26

Job category/type

Customer Service

Date posted

23/10/2025

Job reference

BH000825

Join our team as a Customer Service Advisor

We're looking for a Customer Service Advisor to be the first point of contact for our customers, helping to resolve queries quickly, clearly, and professionally. Working in our busy Contact Centre, you'll be part of a team that plays a vital role in supporting our communities and ensuring customers receive the help they need--when they need it.

This is a front-line role where your ability to listen, communicate, and solve problems will make a real impact. You'll be joining a supportive environment where collaboration, respect, and delivering on promises are at the heart of how we work.

Key Responsibilities

Respond to customer enquiries, complaints, and service requests to a high standard. Handle a variety of issues including income enquiries and complex repairs. Contribute to improving services by supporting projects, surveys, and process reviews. Help develop and maintain business rules for services delivered through the Contact Centre. Build positive relationships with teams across the organisation and with external partners. Support daily operations, including assisting with rota preparation and administrative tasks. Ensure all work reflects a strong commitment to equality, diversity, and inclusion. Report any health and safety concerns and support a learning-focused approach to improvement.

What you'll need to succeed

A strong focus on customer service, with the ability to resolve queries effectively and professionally. Confident communication skills, both written and verbal. Good organisational skills and the ability to manage workloads under pressure. A proactive approach to problem-solving and continuous improvement. Digital confidence, including using email, Microsoft Office, and remote communication tools. An inclusive, respectful approach when dealing with customers and colleagues. Experience in a customer-facing or contact centre role is an advantage, but not essential.

Are you ready to play your part?

.

Applying Instructions

In your cover letter, please provide examples that meet the essential and desirable criteria outlined in the Role Profile and Person Specification. Your selection for an interview will be based on this information.

We welcome applicants from all backgrounds and experiences. If you share our values and want to make a difference, we encourage you to apply.

As a Disability Confident employer, we aim to provide reasonable adjustments throughout the recruitment process and employment. Please contact us at hello@boltonathome.org.uk if you need any support with your application.