Job Description

We are looking for an enthusiastic and confident Customer Service Advisors to join our fantastic Customer Services Team at Rutland County Council. This is a chance to make a positive difference to how we deliver effective customer services to our Rutland community. As a unitary council we deliver diverse services and are looking for individuals to join us in delivering a service that continuously improves our customer's experience.
About you...

• Experience in a similar Customer Service Advisor role delivering a "one-stop" service
• Confident, and adaptable with excellent interpersonal and communication skills
• Able to act with diplomacy and tact at all levels and be discreet with confidential information
• Able to deal with challenging situations whilst remaining calm and professional
• Solution focused, able to resolve queries and deliver positive outcomes for customers

About the role...
As a Customer Service Advisor, you will be responsible for:

• To act as the first point of contact for customers via phone, online and face to face interactions
• To take responsibility for resolving customer enquiries in professional efficient and sensitive manner
• To record and maintain customer contact information accurately and in line with the available technology and processes
• To access and retrieve information from Council databases, back-end systems and the internet as appropriate, in order to resolve customer enquiries

Not everyone can deliver effective customer services, however this role is extremely rewarding and vital as it impacts directly on the lives of our Rutland residents and community.
The Customer Service Advisor interviews will be held on 13 November 2025. Please be advised this could be subject to change, in which case we will give appropriate notice.
Our offer to you:
We offer work that makes a difference to people's lives, a safe working environment; structured salary reviews; generous annual leave entitlement plus 8 days paid bank holidays; local government pension scheme; occupational health service and flexible working policies to enable you to balance work and home commitments.
Rutland County Council encourages a healthy work life balance, and we welcome discussions regarding flexible working.
Find out more:
To learn more about working with us visit or if you have any queries about this role please contact Lizzy Dungworth, Customer Experience Manager on 01572 758241or at
If you are experiencing problems or have any queries about the application process, please call us on 01572 758291 or email us at
How to apply:
Click on the apply button which will redirect you to the Jobs Go Public (JGP site) where we handle all our vacancies. If you already have a JGP account you will be asked to login, or alternatively if you don't have an account, you will be guided through the set-up process. Access to an account is necessary as all updates regarding your application will be sent via the JGP site to the email you have registered.
If you are experiencing problems or have any queries about the application process, please call us on 01572 758291 or email us at
All recruitment correspondence, including interview details, will be sent out via email from the Jobs Go Public site. If you require documentation/correspondence in an alternative format, please contact the Recruitment team.
Rutland County Council is committed to Equality and Diversity and welcomes applications from all sections of the community. Everyone at Rutland County Council has a responsibility for, and is committed to, safeguarding and promoting the welfare of Children, Young People and Vulnerable Adults and for ensuring that they are protected from harm.
How to apply
To apply for this role click on the 'Apply Online' button below. If you already have a JGP account you will be asked to login, or alternatively if you don't have an account you will be guided through the set up process.
Access to an account is necessary as all updates regarding your application will be sent via the JGP site to the email you have registered.
Once you have access to your JGP account you will be able to complete the application form in stages, saving and amending it until you are happy to the submit your completed application. You should use the Personal Statement section to demonstrate how you meet the requirements set out in the role profile attached.
If you are experiencing problems or have any queries about the application process please call us on 01572 758291 or email us at recruitment@rutland.gov.uk

Skills Required