Job Description

Details

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Reference number

436975

Salary

45,974 - 54,431
A Civil Service Pension with an employer contribution of 28.97%
GBP

Job grade

Senior Executive Officer

Contract type

Permanent

Type of role

Audit

Digital

Working pattern

Full-time

Number of jobs available

1

Contents

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Location About the job Benefits Things you need to know Apply and further information

Location

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Wales

About the job

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Job summary

CIW is the independent regulator of social care and childcare. CIW registers, inspects and takes action to improve the quality and safety of services for the well-being of the people of Wales.

Job description

The post holder will report to the Senior Manager Projects, Data and ICT Services and will oversee the management of quality assurance, complaints, knowledge management, information security and FOI (Freedom of Information) / DPA (Data Protection Act) processes on behalf of CIW.

Person specification

Direct line management of 1 x HEO and 2 x EOs. Lead on complaints handling for the organisation, providing expert advice and support, working closely with Senior Managers and Team managers supporting staff through complaint investigations. Reviewing complaint investigation reports as part of a quality assurance role. Lead complaint investigations on behalf of the organisation drafting correspondence and complaint investigation reports as appropriate. Provide quarterly briefing and detailed analysis to SLT (Senior Leadership Team) on details of complaints received and progress to date. Lead on the implementation of a quality assurance framework, reporting on quality assurance processes and systems, driving continuous improvement through the organisation. Oversee the management of analytical requirements for the Quality Assurance Framework. Support the Information Asset Owner/Manager through the management of knowledge management, information security (including sharing and transfer) and FOI/DPA processes and reporting. Support the Information Asset Owner/Manager in their responsibility for the security of data transferred and held in CIW. Oversee the work of the Quality and Information Manager, providing advice and guidance on information security, Freedom of Information Requests and data protection. Produce accurate and timely papers, reports and briefings for the Senior Leadership Team / Executive Leadership Team and in relation to identified business priorities.

Behaviours

We'll assess you against these behaviours during the selection process:


Changing and Improving Communicating and Influencing Leadership Delivering at Pace

Benefits

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Alongside your salary of 45,974, Welsh Government contributes 13,318 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.Learning and development tailored to your role An environment with flexible working options A culture encouraging inclusion and diversity A Civil Service pension with an employer contribution of 28.97%

Things you need to know

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Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours and Experience.

The Use of Artificial Intelligence (AI)

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our AI candidate guidance for more information on appropriate and inappropriate use.

Selection Process and Stages

Welsh Government, like all other Government Departments use Success Profiles when we recruit. For each role we consider what you will need to demonstrate to be successful. This gives us the best possible chance of finding the right person for the job. It raises performance and improves diversity and inclusivity.
The selection process and stages are:

Number of Stages:

2 stage process

Stage 1 Application Form


Stage 2 Interview

A reserve list may be held for this opportunity. Any candidate who is successful in being offered a reserve status, will remain on the reserve list for 12 months. In the event of a large number of applications, an initial sift will be conducted against the lead assessment criterion: Experience 1. Candidates who pass the initial sift may be progressed to a full sift of the remaining Experience criterion.


Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:


UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.



We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

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This vacancy is part of the Great Place to Work for Veterans initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

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Job contact :

Name : Neil Fewtrell Email : CIWHR@gov.wales
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Recruitment team

Email : SharedServiceHelpdesk@gov.wales

Further information

Recruitment principles and complaints




We recruit by merit on the basis of fair and open competition. Please see the Civil Service Commission's recruitment principles on the Commission's website.




If you feel your application has not been treated in accordance with these principles and wish to make a complaint please email complaints@gov.wales. Please ensure that you refer to the vacancy reference number.




If you are not satisfied with the response you receive from the Welsh Government, you can contact the Civil Service Commission: info@csc.gov.uk