Job Description

Job Summary

RAM Peripherals Ltd is a growing UK-based company specialising in 3D printers, label printers, and disc publishing systems.

Having successfully established ourselves in the 3D printing space, we are now expanding our technical services offering.

We are a small, ambitious team and are looking for a dynamic and technically skilled engineer who can both support our customers and help grow our new service business.

This position offers an exciting opportunity to work at the forefront of additive manufacturing technology within a fast-paced environment.

Responsibilities

Repair, install, and support 3D printers and related hardware Perform routine maintenance, calibration, and repairs on Disc Duplication Systems Provide telephone, email, and on-site technical support Support repairs of third-party equipment where viable Identify and bring in new service opportunities (repairs, servicing, maintenance) Assist with evaluating and supporting new 3D printing technologies Conduct field service visits to manufacturing facilities to diagnose issues onsite and implement effective solutions promptly. Collaborate with the sales teams to provide customer support, training, and technical guidance on 3D printing systems. Attend customer sites across the UK for installations, servicing, and repairs (company car provided) Maintain accurate records for repairs, configurations, stock, and service activity Bring in new technical business through customer relationships, recommendations, and proactive outreach Begin working on our 3D Print Farm with new business development.

Qualifications

Strong hands-on experience with 3D printers (FDM, SLA, or similar) Proven ability to diagnose and repair mechanical, electrical, and software faults Comfortable working independently and managing your own workload Commercial awareness - able to spot opportunities to turn technical work into revenue Full UK driving licence Proven experience in industrial mechanic work within a manufacturing facility environment. Excellent customer service skills combined with strong analysis skills for diagnosing complex issues quickly. Fluency in English required.
Job Types: Full-time, Permanent

Pay: From 32,500.00 per year

Benefits:

Casual dress Company car Free parking On-site parking Transport links
Application question(s):

What is your current commute time to our office in SW19 (Wimbledon)? Do you have hands-on experience repairing hardware? If yes, please briefly describe the types of equipment you've worked on. What experience do you have with 3D printers or additive manufacturing (if any)? Have you ever identified or brought in new service or repair work through your technical role? Please provide details.
Licence/Certification:

Driving Licence (required)
Work Location: In person