Job Description

Role:3rd Line IT Support & Infrastructure Specialist
Location: Kent
Salary: 50,000 to 55,000 per annum
Are you an experienced 3rd Line IT Support & Infrastructure Specialist based in Kent, looking for a role where you can take ownership of group-wide infrastructure and play a key part in shaping a modern hybrid IT environment? Technical Resources is recruiting for a senior IT specialist to support and develop critical systems across a multi-site fire and security organisation.
Responsibilities:
Deliver 3rd line technical support across multiple UK sites
Lead and manage infrastructure projects, including disaster recovery and M365 tenant migrations
Administer and maintain the Microsoft 365 environment (Exchange, SharePoint, Teams, Entra ID, Azure, Azure Arc)
Manage backup and recovery solutions (e.g. Veeam, Backup Exec)
Support and optimise physical and virtual server environments
Work closely with third-party vendors and internal stakeholders
Mentor 1st and 2nd line support engineers
Maintain IT security compliance, including MFA, access controls, and vulnerability remediation
Ensure system reliability through proactive maintenance and accurate documentation
Experience and Certifications Required:
Minimum of 5 years' experience in a senior IT support or infrastructure role
Strong experience supporting multi-site environments
Solid understanding of ITIL frameworks and best practice service delivery
Strong knowledge of Windows Server (2012-2025)
Microsoft 365 administration, including Azure and Entra ID
Active Directory and identity management expertise
Networking knowledg,e including TCP/IP, DNS, DHCP, VPNs, VLANs, and BGP
Experience with Cisco Meraki and Catalyst infrastructure
Hyper-V virtualisation and replication experience
Excellent troubleshooting, communication, and organisational skills
Please apply with an up-to-date CV for more information.
We can only accept candidates who have the Right To Work in the UK
Learn more about at Technical Resources.

Skills Required