Job Description

About IT Desk

IT Desk provides outsourced IT support and strategic technology services to small and medium-sized businesses across the UK. We act as an extension of our clients' teams, managing everything from infrastructure and cloud to cybersecurity, business continuity, and compliance. Our clients rely on us for proactive, high-quality technical support and expert project delivery.

Role Overview

As a Third Line Technician, you'll be the escalation point for complex technical issues that our first and second-line teams can't resolve. You'll work across a wide range of technologies--Microsoft 365, Azure, networking, security, and servers--and play a hands-on role in projects, migrations, and infrastructure improvements for our managed customers.

You'll need a deep technical understanding, strong diagnostic skills, and the confidence to take ownership of issues end to end. This role suits someone with solid MSP experience who thrives in a fast-moving, customer-focused environment.

Key Responsibilities

Handle third-line escalations from the Service Desk and act as a technical mentor to junior engineers Manage and maintain Windows Server, Active Directory, Group Policy, DNS, DHCP, and Azure AD environments Support, migrate, and optimise Microsoft 365 tenants (Exchange Online, SharePoint, Intune, Defender, etc.) Implement and troubleshoot networking (WatchGuard, Fortinet, Datto Networking, VLANs, VPNs, DHCP scopes) Maintain and recover virtual infrastructure (Hyper-V, Azure VMs, Datto SIRIS) Configure and secure endpoints via RMM (Datto, Kaseya, or similar) and AV/SOC solutions (Bitdefender, RocketCyber, SaaS Alerts) Contribute to BCDR, security hardening, patch management, and automation initiatives Document solutions in IT Glue and communicate clearly with customers and colleagues

Experience & Skills

3-5+ years in an MSP or similar multi-client environment Advanced understanding of Microsoft 365, Azure, and Windows Server Strong networking knowledge (firewalls, routing, VLANs, VPNs) Experience with Datto, WatchGuard, or Fortinet products Confident in PowerShell scripting and automation Excellent troubleshooting and communication skills Comfortable handling high-priority incidents and project delivery

Desirable

Microsoft or CompTIA certifications (MCSA, MS-100/101, AZ-104, etc.) Experience with Dynamics 365 or other business applications Familiarity with ITIL processes and Autotask PSA

Why Join IT Desk

A growing MSP with a reputation for quality and innovation Exposure to varied technologies and challenging projects Supportive, close-knit team that values initiative and ownership Opportunity to grow into a senior technical or architecture role
Job Type: Full-time

Pay: 30,000.00-42,000.00 per year

Work Location: In person