Job Description

Company Overview

We build and support software used by schools throughout the UK. Our systems cover everything from web portals to cloud-hosted backends, and our team thrives on variety -- there's always a new challenge to dig into.

We're looking for a technically minded

3rd Line Support Engineer

to join our team. You'll be the bridge between our customers and developers -- investigating issues, finding solutions, and helping to keep everything running smoothly. It's a great fit if you enjoy problem-solving, working with people, and getting hands-on with technology.

What You'll Do

Handle complex support queries and escalations. Investigate and diagnose technical issues (logs, data, configuration). Liaise with developers to identify bugs and test fixes. Contribute to documentation, testing, and internal improvement projects. Occasionally assist with product demos or training alongside sales and support teams.

About You

You have strong troubleshooting skills and a calm, methodical approach. You can communicate clearly with both technical and non-technical users. You enjoy learning how things work and finding practical solutions. Some experience in software or technical support is ideal, but not essential. Basic familiarity with SQL, web apps, or cloud platforms is helpful.

Growth Path

This role suits someone who loves technical problem-solving and variety. For those looking to expand their horizons, there's potential to move into development roles over time as skills and interests evolve.

Benefits

Competitive salary (depending on experience) Hybrid working arrangement A chance to work across teams and broaden your skills Supportive, friendly company culture
Join our innovative team where your expertise will make a real impact. If you thrive on solving complex problems and supporting cutting-edge technology solutions, apply now to become part of our success story!'

Job Types: Full-time, Permanent

Pay: From 28,713.40 per year

Benefits:

Bereavement leave Casual dress Company events Company pension Cycle to work scheme Free parking On-site parking Profit sharing Sick pay Transport links
Education:

GCSE or equivalent (preferred)
Experience:

Application support: 1 year (preferred)
Work Location: In person