3rd Line Support Infrastructure Technician

Aldridge, ENG, GB, United Kingdom

Job Description

Who are Azets



Azets are a leading firm of Accountants and Business Advisers operating across the UK, Ireland and the Nordics, we have over a wide network of employees and an abundance of inspiring opportunities to join one of our many offices!



We are a top ten accountancy firm in the UK and are the number one largest SME practice.

The opportunity




The purpose of the IT infrastructure team is to provide structure, control, and monitoring of the functions responsible for diverse technical operations, which generally involve hardware, software, and networking in both physical and virtual environments. The main goal is to minimise downtime, maintain business productivity and optimise business processes with technology.

Day to day duties




Receive incoming demand from the IT helpdesk for complex issues, resolve via a combination of core own skills and liaison with the infrastructure team Monitor and maintain the overall IT infrastructure Provide 3rd line support to the IT BAU team
Escalate more complex issues to the senior infrastructure team





What are we looking for?






Working knowledge and understanding of a range of networking and connectivity to maintain a secure and performant network Understand and operate relevant security practices, change management processes Understands maintenance processes and applies them in working practices Ability to work independently and to take responsibility Understands the importance of disaster recovery and how a disaster recovery plan works, and their role within it Technical knowledge and experience of AWS Infrastructure (IaaS), Azure infrastructure (IaaS), Active Directory Management, Active Directory Group Policy, Azure Active Directory, Microsoft Office 365 Management, Microsoft Endpoint Management (Intune), Microsoft Defender for Endpoint, Microsoft Teams admin, Microsoft Exchange online, Cisco Meraki, Firewalls & Switches, Cisco Meraki Wifi, Palo Alto security appliance, Boomi integration platform, Netscaler, Microsoft SQL Management, Microsoft SCCM, Microsoft Windows Server maintenance (Server 2016+), Networking intermediate to advanced knowledge (VLANs, VPNs and routing), TOCA RPA tool, Microsoft Remote


What's in it for you?



Our benefits include hybrid & flexible working, birthday leave, professional subscription and much more. You can find out more about how we reward our colleagues - Careers | Rewards And Benefits | Azets UK



Interested in hearing more about Life at Azets




Job Reference: AZ04694

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Job Detail

  • Job Id
    JD4189570
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Full Time
  • Job Location
    Aldridge, ENG, GB, United Kingdom
  • Education
    Not mentioned