Job Description

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Overview:

At BOSS Bicester, we pride ourselves on offering an unforgettable experience for both clients and employees. Become a part of our amazing team and build up your own success as you become your own BOSS.

Responsibilities:

People

Participate in regular trainings to continuously develop

Follow all induction related processes (e.g. Induction Workbook)

Responsible for inducting new team members to cash desk



Product

Continuously increase product knowledge

Follow all provided Collection Training & VM Guidelines

Support in visual merchandising, stock management and replenishment around the cash desk area

Support in managing stationary orders (including POS material)



Performance

Be familiar with all company store & individual KPI's & targets

Follow all provided action plans to improve productivity

Supporting in all operations for loss prevention & stock management

Build & maintain a strong commercial awareness of competitors & local markets



Customer Service & CRM

Deliver Customer Service Excellence whilst building a loyal customer base of repeat shoppers

Establish a customer centric mindset to ensure customer experience

Responsible for CRM data gathering & quality management

Support Store Management in transaction, complaint & return handling



Processes & Systems

Proficient utilization of business systems & latest technology

Follow all company policies (Health & Safety, Store Operations Manual, Retail Teamwear, etc.)

Responsible for efficient cash management

Qualifications:

Previous experience in operating a cash desk, preferably in a premium retail environment

Passionate & knowledgeable about the brand

Strong organization skills

Commercial mindset

Excellent communication skills at all levels

Ability to be flexible & adaptable to the need of the business

Willingness to constantly learn & develop

Proficient ultilisation in latest technology

High cultural knowledge & awareness

Perceptive of customer needs

Fluent in a second language would be an advantage (spoken & written)