Job Description

Overview:

The Store Supervisor is

responsible for assisting the Store Manager in the effective day-to-day running of the store to achieve optimum store profitability within set budgets.

The Store Supervisor includes but is not limited to the following major accountabilities:

Store Performance and Analysis:Has awareness of every communication and instruction sent to the store. Is aware of store budget and targets and has a good understanding of KPI's. Reports any information that can contribute to the success of the store.


Customer service:Applies the 6 mandatory selling standards with each and every customer. Applies every step of selling processes proposed by Training Manager, exploiting every customer opportunity. Uses up-to-date technical product knowledge to generate sales. Actively builds customer loyalty encourages personal trade. Provides outstanding and inspiring service delights beyond customers expectations by going the extra mile. Exceeds the company target Mystery Shopping results (75%). Reflects the values of the brand and demonstrates passion for the brand.

Human Resources Management

Assists in training, coaching, motivating, developing and retaining staff. Assists in developing team spirit.


Stock management :Assists in managing stock. Ensures correct pricing of products displayed on the shop floor. Minimizes losses to achieve the company shrinkage target below 0.5%. Assists in inputting and planning all stock movement and coordinates with the central retail team.

(FP: Adherence and upkeep of set store profile, FOS: input with RM about stock profile)

Operations :Is aware of and applies each authorized company operational policy and procedure, paying special attention to his additional responsibilities like cash and banking, opening and closing, till procedures, etc. Completes and maintains all required paperwork meeting the required deadlines. Maintains permanent store cleanliness, appearance to offer a customer friendly environment. Performs all reasonably relevant duties that are requested by the Store Manager. If applicable, observes specific local requirements relating to the trading environment. Actively participates and attends appropriate training as and when required.


Merchandising, Marketing & PromotionsMaintains store and window presentation and visual merchandising in accordance with defined standards. Has awareness of current promotions.


CommunicationCommunicates in a clear, polite, courteous and understandable manner and listens to others. Keeps abreast of local and new market trends, shares this info and makes recommendations to the Store Manager. Complies with personnel dress code and grooming in line with company policy. Acts as an Ambassador of the Company and of the Company 's Brands

Reporting line

The Store Supervisor is reporting to the Store/Concession Manager/the Assistant Store Manager

Skills required

Constant standing, bending, frequent lifting of luggage up to 15 kilos
Computer literate
Previous experience in retail
Ability to work under pressure
Team player and motivator
Target driven
Brand sensibility
Flexibility