Job Description

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Overview:

At BOSS Bicester, we pride ourselves on offering an unforgettable experience for both clients and employees. Become a part of our amazing team and build up your own success as you become your own BOSS.

Responsibilities:

General

In the role as a Sales Associate, you are passionate about our products & brand to provide Customer Service Excellence at all times whilst building a loyal customer to drive commercial success.

People

Participate in regular trainings to continuously develop

Follow all induction related processes (e.g. Induction Workbook)

Product

Continuously increase product knowledge

Follow all provided Collection Training & VM Guidelines

Support to maintain the shop floor, assist with visual merchandising, stock management & replenishment

Support in all merchandise related processes (e.g. deliveries & returns)

Support in all stock take & cycle counts related processes

Performance

Be familiar with all company store & individual KPI's & targets

Follow all provided action plans to improve productivity

Supporting in all operations for loss prevention & stock management

Build & maintain a strong commercial awareness of competitors & local markets



Customer Service & CRM



Deliver Customer Service Excellence whilst building a loyal customer base of repeat shoppers

Establish a customer centric mindset to ensure customer experience

Responsible for CRM data gathering & quality management

Support store management in transaction, complaint & return handling



Processes & Systems

Proficient utilization of business systems & latest technology

Follow all company policies (Health & Safety, Store Operations Manual, Retail Teamwear, etc.)

Qualifications:

Previous retail, hospitality or customer service experience is required along with an excellent understanding of premium fashion industry

Passionate & knowledgeable about the brand

Commercial mindset

Excellent communication skills at all levels

Ability to be flexible & adaptable to the need of the business

Willingness to constantly learn & develop

Proficient utilization of business systems & latest technology

High cultural knowledge & awareness

u Perceptive of customer needs

u Fluent in a second language would be an advantage (spoken & written)