Job Description

MAIN PURPOSE OF JOB
As an A2D engineer, you will be proficient in providing reactive support to end-users of life-critical safety systems and peripherals. You will be a field-based engineer, repairing and maintaining telecare equipment in end users homes.

POSITION IN ORGANISATION
Reports directly to the Regional Service Manager with the key focus of undertaking proactive and reactive service calls to users of telecare equipment converting analogue to digital systems.

3.SCOPE OF JOB

Main Responsibilities

Health & safety

Uphold rigorous H&S behaviours through best-practice demonstration Complete, sign and retain copies of required generic or site-specific RAMS Adhere to H&S policies as outlined in the company handbook
Operational

Work as directed in accordance with schedule of works Carry out all work in the field to the defined quality standards in a timely and efficient manner. Carry out all work in the field to the defined standards as laid down in the Health & Safety handbook. To inform line management as appropriate of any reasons for lateness, failure to report, or withdrawal from duty. To comply with required booking practices, e.g. accurate time allocation and use of clear and concise job notes To ensure all work is carried out to the satisfaction of customers including a check to quality compliance before leaving site. To be responsible for demonstrating use of equipment for completed installations on completion where appropriate. To be responsible for self-management of vehicle stock levels, ensuring all correct parts and materials are readily available To deliver effective and timely service, in line with RFT practices and behaviours. To be responsible for escalating difficulties that cannot be readily overcome or are likely to jeopardise the delivery of service commitments for the day. To use own discretion to make decisions and take appropriate action to meet the needs of the job whilst complying with processes and procedures. To ensure that you are aware of the need to safeguard sensitive customer information. To understand and comply with physical security requirements when visiting, working in, or accessing Sentinel's or any of its customer's sites/locations. To be responsible for personal safety and to be aware of the safety of colleagues and general public by complying with all procedures within the Health and Safety Policy. To complete safety training and adhere to all safety standards as per company process To exhibit an awareness of Sentinel's Environmental Policy sufficiently to understand the relevant aspects of the Policy e.g. recycling of hazardous waste To complete all mandatory and regulatory compliance training within required timescales. To ensure that Sentinel's Code of Conduct is followed at all times.
Customer Care

Championing the highest standards of customer care to further ensure Sentinel maintains its position as a supplier of choice Supporting customers with any queries relating to on-site works
Quality and Standards

Champion quality standards across all aspects of works Complete pre-handover quality compliance walk-off/audits KEY INTERFACES (Internal / External)
Technical/Service managers, field-based engineering team, customers and supply chain partners

ABOUT US

We are customer-centric, collaborative, engaging, and our goal is to provide first-in-class customer service through engaged teams and a motivated workforce.

Our work environment includes:

On-the-job training Company perks Growth opportunities Regular social events Modern office setting Relaxed atmosphere
Must Haves:

Excellent communication skills both verbally and through IT (MS Office) Strong focus on customer service and experience Excellent team player Use of hand and power tools
Job Type: 9 months fixed term

Pay: 38,000 (equivalent to full-time 30,000pa)

Benefits:

Additional leave Company car Company pension Cycle to work scheme Private medical insurance Referral programme
Schedule:

Monday to Friday Overtime
Work Location: On the road and travelling nationwide

Essential Skills;

Experience:

Excellent organisational skills with proven track record of communication at varying stakeholder levers Autonomous with excellent problem-solving skills - takes full ownership for areas under their control
Knowledge / Technical Skills:

Strong working knowledge within customer premises
Qualifications:

Educated to at least 'O' level / GCSE or equivalent
Personal Qualities;

Adaptable Strong degree of organisation Adept at forging strong working relationships with internal / external stakeholders High level of customer focus/relationship management Excellent attention to detail Good level of commercial acumen Strong communication skills (verbal and written) Ability to prioritise and multitask Use of initiative in problem solving Champion of company standards Leads by example Self-motivated Positive 'can do' attitude Flexible approach to workload Keen to learn and develop new skills
Job Types: Full-time, Fixed term contract
Contract length: 9 months

Pay: 38,000.00 per year

Benefits:

Additional leave Company car Company pension Cycle to work scheme Free parking On-site parking Private medical insurance Referral programme
Experience:

Power tools: 1 year (preferred)
Work Location: On the road

Reference ID: A2D Conversion Engineer