Job Description

Initial 6 month fixed term contract | 28,000 pa | Full Time

We are currently seeking to recruit an

Academy Operations Specialist

to join the team at the Mercedes-Benz Apprentice Academy, Milton Keynes.

The Operations Specialist will report directly into the Funding Specialist and is part of a small team responsible for the ensuring the smooth and efficient daily operation of the Mercedes-Benz Apprentice Academy.

They will oversee all administrative processes and contribute to the successful running of the Academy to make sure learners and employer receive an excellent customer experience. This includes maintaining accurate learner and programme records, coordinating training schedules, supporting learners and employers with queries, welcoming and hosting learners while providing reception support, and ensuring documentation is delivered to a high standard.

Main duties and responsibilities:

Manage the learner administration cycle including enrolment, registration, withdrawal, end point assessment bookings and completion Maintain accurate records across all platforms and ensure all learner and programme information is accurate, up to date and audit ready Support the Funding Specialist with the input, update and validation of learner information in management information systems Act as the first point of contact for administrative queries from learners, employers and Academy staff Schedule learner attended and virtual (online) training sessions Welcome learners upon arrival at reception, and host during lunchtime and breaks to make sure they get an excellent customer experience Manage certificates--making sure they're received, logged, and shared with employees. Proactively monitor and communicate learner non-attendance with the relevant parties Report training attendance and schedule updates to the Programme Manager Manage accommodation and travel bookings, liaising with suppliers Provide support with the invigilation of exams Maintain confidentiality and data protection to protect sensitive leaner information Follow all relevant Academy policies, e.g. Quality Assurance and Risk Management, Safeguarding and Prevent, Equal Opportunities and Diversity While learning and development experience is desirable, it's not essential

About You

Collaborative team worker with good interpersonal skills A track record in delivering accurate and timely administrative support in fast-paced environments Highly organised, detailed and a confident communicator Ability to work on own initiative and to deadlines Excellent attention to detail Enthusiastic, energetic and upbeat Good level of common sense and professional work ethic Creative and willing to 'have a go' at new things Customer focused with the confidence and ability to relate to people at all levels in a professional manner Strong communication (written & verbal) and organisational skills Strong IT skills and a proficient user of Microsoft Office, including Teams, Word, Outlook, Powerpoint and Excel A passion to support the growth and development of young people at the start of their career

Contract:

Permanent / Full Time

Working Hours:

Monday to Friday / 35 hours per week, 9am-5pm. Flexibility may be required on occasions.

Equipment:

Mercedes-Benz will provide all equipment necessary to perform the role, including laptop and monitor

Place of Work:

Office based, Mercedes-Benz Apprentice Academy, Delaware Drive, Tongwell, Milton Keynes. Occasional travel may be required.

Pre-employment Checks:

Calex will undertake the relevant/standard employment checks with any successful candidate. This includes contacting all nominated referees, as well as checking

About Us

Calex specialise in the design, development, and delivery of innovative learning programmes, predominantly within the automotive retail industry, including management, technical, aftersales and apprentice training. More recently we have begun working with forward-thinking companies within the logistics, food & beverage, and pensions sectors to enhance their training proposition via the implementation of Virtual Learning Environments, Live Broadcasting and Social Learning Platforms.

Our Corporate Vision is to 'Deliver inspirational, technology rich, fully integrated and personalised learning programmes that deliver beyond expectation' and we work in close partnership with our clients to identify and implement innovative and effective learning solutions.

To learn more about Calex, please visit our website at www.calexuk.com

Job Type: Full-time

Pay: Up to 28,000.00 per year

Benefits:

Company pension Free parking Health & wellbeing programme Life insurance On-site parking Sick pay Store discount
Work Location: In person