Job Description

The Service & Team:

Under the leadership and management of the Independence and Wellbeing Service (IWS) Leads the Access Assessors are the first response for Adult Social Care providing information and advice, connecting to other agencies, considering assessments of need and responding to information requests and concerns from the public, other professionals and external agencies via a variety of media - Including responding to Safeguarding Concerns.

The role:

The Access Assessor's role is to gather information and consider the most appropriate next steps which could include providing information and advice, signposting, connecting to other agencies, progressing to reablement or recommending assessment with a focus on maximising independence and wellbeing through social care and occupational therapy pathways.


The role is telephone/team based with information being recorded on computerised records. The successful candidate will liaise directly with a variety of people over the age of 18. We currently work from 8.45 to 17.15 Monday to Thursday and until 16.45 on a Friday and the post is a mixture of working in the office and from home.

What you'll need to succeed:

You will need a good telephone manner, excellent active listening skills, strong written communication skills and evidence of negotiation, empathy and diplomacy.


You will need to be self motivated with the ability to prioritise, work under pressure and stay focused in this high paced and evolving environment.


This is a public/customer-facing role, where the statutory English language requirement for public sector workers applies.


This position will be subject to a criminal record disclosure check.

Working Pattern:

We are recruiting for 1 full time (37 hours) Access Assessor to join a forward thinking team which is made up of a combination of different professionals with a variety of knowledge, skills and experience.


The work environment is positive, busy and one where staff are provided with regular support, supervision and training, as well as, career progression and the opportunity to be involved in the development of the team and wider service.


The location/work-base for this roles is in Mid Cornwall and we are evolving ways of working meaning that the role requires agility and the ability to work remotely (e.g. from home/other locations).



For further information or discussion please contact Jo Hughes, Lead Access Assessor for Mid Cornwall, on jo.hughes@cornwall.gov.uk

Please read the role profile for the full details of this role attached below in this advert

What you'll get in return:

Cornwall Council's ambition is to be an employer of choice, a high performing Council and a learning organisation. We commit to providing a reward and benefits package to attract, motivate and reward our employees. We offer a range of flexible working options to our staff. This helps provide our employees with a greater work/life balance. Whilst still ensuring that service needs are met.


Our core employee rewards and benefits include:


a competitive salary. a defined benefit pension scheme, based on your career average earnings. This includes the option for extra voluntary contributions a generous annual leave entitlement with the potential to purchase additional leave. A national award-winning employee health and wellbeing programme Employee benefits scheme giving employees access to a wide range of discounts to local and national goods and services.

Additional Information:

Cornwall Council is unable to offer visa sponsorship or transfer existing sponsorship for this role.


The full role profile is attached here


We recommend saving a copy of this to refer to if you are invited to an interview.

Application Process

Please attach a supporting statement to your application, you can add your Education & Qualifications details manually using the application form timeline or you can upload your CV. Remember to demonstrate why you are suitable against each of the points marked as 'Application' on the Role Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had. Guidance on how to complete your application can be found here - The application process .


Please note that applications cannot be edited after they have been submitted, please contact careers@cornwall.gov.uk if you have any queries or require assistance with your application.

Existing employees must apply using their Cornwall Council email address through the Opportunity Marketplace on Oracle.