Job Description

Harness Care is seeking an Administrator to work within the Access Hub. The main aim of this service is to assist our patients in accessing our services in the most effective way possible.
Main duties of the job
Greet and assist patients in using our enhanced access services.
Handle patient enquiries courteously, efficiently and with empathy.
Undertake administrative tasks with care and attention to detail.
Understand and work with the team to meet the key performance indicators for this role.
About us
Harness Primary Care Network (PCN) is a forward-thinking organisation serving the diverse communities of Brent, London. With a vision of Creating Healthier Communities, we work collaboratively with local GP practices to deliver high-quality, accessible, and patient-centered care. Our mission is to revolutionise the way primary care is delivered, ensuring that services are sustainable, inclusive, and designed around the needs of our population.
We are made up of two networksHarness North and Harness South, led by experienced Clinical Directors and supported by a multidisciplinary leadership team. Together, we provide a wide range of services including enhanced access hubs (which this role will sit in) diabetes clinics, spirometry assessments, vaccination programmes, home visiting services, and social prescribing. Our team includes dedicated clinicians and additional roles such as clinical pharmacists, physiotherapists, mental health practitioners, and care coordinators, all working together to improve health outcomes.
Details
Date posted
29 August 2025
Pay scheme
Other
Salary
24,375 a year
Contract
Fixed term
Duration
19 months
Working pattern
Full-time
Reference number
U0011-25-0014
Job locations
Park Royal Medical Practice
Central Middlesex Hospital, Acton Lane
London
NW10 7NS
Job description
Job responsibilities
Access hub duties
Answer the telephone in a prompt and courteous manner.
Address patients with respect and dignity.
Respond to patient requests for appointments and book with the most appropriate member of the clinical team.
Signpost patients where appropriate (in line with the training and guidance already received)
Take and record accurate messages and pass on to relevant people.
Keep the appointment book up to date and operate the appointment system as directed.
Respond appropriately to patients with specific accessibility needs.
Liaise with outside organisations.
Arrange ambulance transport to hospitals.
Arrange interpreters as required.
Direct patients wishing to make a complaint to the appropriate practice procedure.
Review all incoming e-consults in line with the Nexus Ehub Policy and make flow decision for booking into ehub appointment or an administrative outcome
Admin duties
Participate in quality improvement work as required.
Ensure all information for patients is recorded accurately and effectively.
Participate in data collection for audit work when required.
Participate in any project or audit that the practice may do from time to time
General duties
Watch for and report to the health and safety representative matters affecting safety and security in accordance with the Practice Health and Safety Policy.
Ensure that all our patients are treated with respect, courtesy and dignity at all times.
Job description
Job responsibilities
Access hub duties
Answer the telephone in a prompt and courteous manner.
Address patients with respect and dignity.
Respond to patient requests for appointments and book with the most appropriate member of the clinical team.
Signpost patients where appropriate (in line with the training and guidance already received)
Take and record accurate messages and pass on to relevant people.
Keep the appointment book up to date and operate the appointment system as directed.
Respond appropriately to patients with specific accessibility needs.
Liaise with outside organisations.
Arrange ambulance transport to hospitals.
Arrange interpreters as required.
Direct patients wishing to make a complaint to the appropriate practice procedure.
Review all incoming e-consults in line with the Nexus Ehub Policy and make flow decision for booking into ehub appointment or an administrative outcome
Admin duties
Participate in quality improvement work as required.
Ensure all information for patients is recorded accurately and effectively.
Participate in data collection for audit work when required.
Participate in any project or audit that the practice may do from time to time
General duties
Watch for and report to the health and safety representative matters affecting safety and security in accordance with the Practice Health and Safety Policy.
Ensure that all our patients are treated with respect, courtesy and dignity at all times.
Person Specification
Qualifications
Essential

• GCSE or NVQ Level 2 or equivalent experience.
• Computer literate, including MS word, excel, PowerPoint and Outlook

Knowledge & Skills
Essential

• Excellent computer skills
• Demonstrable ability to manage time effectively to prioritise workload to meet deadlines.
• Demonstrate an understanding of the importance of team working

Values & Behaviour
Essential

• Inclusive of other stakeholders
• Demonstrates ethics, values and personal qualities consistent with the vision, culture and values of Harness
• Adaptable, flexible and innovative approach to work
• Act in ways that support equality, diversity and inclusion, including treating people with dignity and respect
• Able to problem solve and respond to sudden unexpected demands
• Ability to concentrate on detailed tasks (eg: analysis and writing reports) while managing unpredictable work patterns and interruptions to deal with pressing service issues
• Demonstrate visible leadership

Experience
Essential

• Demonstrable experience of working in general practice and primary care
• Demonstrable experience of providing support to patients and work colleagues in successfully supporting delivery of new initiatives
• Handling sensitive/distressing information and related issues

Desirable

• Some knowledge of using analytical skills to improve practice or service

Person Specification
Qualifications
Essential

• GCSE or NVQ Level 2 or equivalent experience.
• Computer literate, including MS word, excel, PowerPoint and Outlook

Knowledge & Skills
Essential

• Excellent computer skills
• Demonstrable ability to manage time effectively to prioritise workload to meet deadlines.
• Demonstrate an understanding of the importance of team working

Values & Behaviour
Essential

• Inclusive of other stakeholders
• Demonstrates ethics, values and personal qualities consistent with the vision, culture and values of Harness
• Adaptable, flexible and innovative approach to work
• Act in ways that support equality, diversity and inclusion, including treating people with dignity and respect
• Able to problem solve and respond to sudden unexpected demands
• Ability to concentrate on detailed tasks (eg: analysis and writing reports) while managing unpredictable work patterns and interruptions to deal with pressing service issues
• Demonstrate visible leadership

Experience
Essential

• Demonstrable experience of working in general practice and primary care
• Demonstrable experience of providing support to patients and work colleagues in successfully supporting delivery of new initiatives
• Handling sensitive/distressing information and related issues

Desirable

• Some knowledge of using analytical skills to improve practice or service

Skills Required