Job Description

About the Role

Are you passionate about transparency and accountability? Do you thrive in a fast-paced environment where accuracy matters?

We're looking for a detail-oriented Access to Information Assistant to join our team, processing data protection subject access requests and freedom of information requests that help maintain public trust in local government and social care services.

What You'll Do

Working alongside our Information and Records Officer, you'll play a vital role in upholding individuals' rights to access information. Your responsibilities will include:

Processing new requests under the Freedom of Information Act (FOIA), Environmental Information Regulations (EIR), General Data Protection Regulation (GDPR) and the Data Protection Act (DPA)

Reviewing documents to identify and redact personal data with precision and care

Issuing timely responses that quote relevant legal exemptions

Managing competing priorities in a challenging environment with tight deadlines

What We're Looking For

You'll be someone who:

Works with exceptional accuracy and meticulous attention to detail

Takes a positive and flexible approach to completing tasks to deadline without supervision

Can diligently follow processes whilst applying sound judgement

Learns new IT systems and software quickly

Has excellent written communication skills, with the ability to explain complex legal concepts clearly

Relishes working in a demanding environment where every request matters

About Us

The Local Government and Social Care Ombudsman investigates complaints about councils and adult social care providers in England. We're an independent organisation that helps resolve disputes and drive improvements in public services.

Further information about the LGSCO is available on our website: www.lgo.org.uk

How to Apply

Further information including the full job description, person specification and details of how to apply are available at www.lgo.org.uk/jobs/vacancies

Closing date for applications:

9am Monday 12 January 2026

Our Commitment to Diversity

We particularly encourage applications from Black, Asian and other minority ethnic groups who are currently under-represented within our organisation. We're committed to building a diverse team that reflects the communities we serve.

Job Type: Full-time

Pay: 30,253.00-36,117.00 per year

Work Location: Hybrid remote in Coventry CV1 3BH