Job Description

Exciting opportunity to recruit an Accessibility Improvement Manager based at Monument Place but with flexible working supported and travel across the GTR network being essential.



In this role you will be a key member of the Customer Experience Team, supporting the GTR Accessibility Lead in delivering compliance with the Equality Act and implementing commitments set out in the GTRs Accessible Travel Policy (ATP) and GTRs National Rail Contract (NRC) and using data and insights to identify improvement opportunities, then working across GTR teams to drive targeted action.



Responsible for leading cross business and brand focus; including supporting provision of a companywide communication and engagement approach (including our Accessibility Ambassadors to ensure that colleagues are engaged with and play a part in driving solutions to issues and progressing opportunities. The Accessibility Improvement Manager is the lead contact and focal point for supporting our station and on-board colleagues in consistently delivering for customers with accessibility needs.

How you'll be rewarded

Competitive salary Final salary pension scheme (personal contribution 7.4%, company contribution 11.4%) Private health insurance scheme 25 days annual leave plus bank holidays Hybrid working Free travel on all GTR (Southern, Gatwick Express, Great Northern and Thameslink) and Southeastern services. If applicable, spouse and dependents may use this service for leisure travel only Once registered with the Rail Delivery Group (normally within 4-6 weeks of start date), 75% off all UK train services including London Underground Continuous Professional Development and industry body membership if applicable A wide range of voluntary benefits for self and family covering Travel / Motoring / Financial / Leisure / Health & Wellbeing and Retail

Full JD attached.