Job Description

Your Profile:

What's on Offer:

Job Type: Permanent

Salary Circa: 28,000-32,000 per annum (depending on experience)

Hours: 37.5 hours per week

Core Business Hours: (10am until 4pm, Varied by Season)

Location: BSC Edinburgh College

Hybrid Remote Working

(Varied by Season)

Team Member Benefits:

Annual Leave:

25 days Annual Leave plus 8 bank holidays.

Wellbeing:

Dedicated Mental Health Champions supported by trained Internal Mental Health First Aiders. Wellbeing day provided.

Culture:

Friendly and supportive multicultural working environment

Career Development:

Comprehensive internal training and development opportunities

Enhanced Leave and Support:

Enhanced Bereavement Leave, Enhanced Sick Pay, Pet Bereavement Leave, Miscarriage Leave and Pay

Recognition and Rewards:

Regular recognition of achievements through our monthly BSC team awards

Pension Scheme

Join BSC Education in making a lasting difference where your passion will not only shape the future of students but also empower communities, create opportunities, and inspire positive change that resonates beyond our schools.

Overview:

The Accommodation & Groups Coordinator will coordinate all accommodation aspects for the business, when there is an enquiry that requires ad hoc accommodation. The post holder will also work with the Sales and Operations teams to ensure all processes relating to group bookings run smoothly. They will have the overview of all 'on demand' accommodation bookings, ensure that suitable provisions are made, and maintain a great working relationship with accommodation providers. The post holder will also be the regular point of contact between the internal Sales, Client Success, & Operations teams to ensure efficiency and effectiveness in all areas of planning and delivery for group bookings. The post holder will have strong organisational skills, excellent attention to detail and the ability to follow defined processes and procedures.

Duties of the role include, but are not limited to, those listed below:

Accommodation

Be the point of contact for Client Success and Sales teams when it comes to any accommodation requests (other than Homestay and BSC committed accommodation) Source ad hoc residential options when committed rooms are not available Work with providers and college teams to ensure complaints are limited and quality of accommodation provided to students is the best in the industry Liaise with the Client Success team for any pre-arrival issues/changes, support colleges with any issues post-arrival Deal effectively with arising challenges, resolving complaints and escalating issues to the Client Success Team Leader or Manager Build and maintain strong relationships with internal and external stakeholders

Administrative Duties & Support

Communicating details to the Sales team for year-round groups (Adults and Young Learners), and Summer and Winter Programmes Liaising with college teams on all aspects of the operation for each group Keeping the product database up to date, collating all product options and requests and managing them with full details, restrictions and costs in order to support the sales team with preparing group quotes Assisting in development of marketing materials and price list as required Coordinating the process of collating all pre-arrival preparation for each group, alongside relevant teams Supporting process of collating all post departure paperwork including checking all costs and invoices, alongside relevant teams

Commercial Support

Working with Commercial and Operations teams to effectively manage cost on all programmes and products ensuring costs are as expected and changes fed into pricing on all published and bespoke products Reacting quickly to customer programme requests during quotation stage Managing margin on groups Support the yield management of inventory of groups alongside the Client Success and Operations teams

Customer Experience

Actively look for and pre-empt delivery problems and potential flashpoints for groups. Proactively communicate with all parties to reduce the impact Act as first line of support for the Commercial or Client Success teams during delivery to manage problems and complaints relating to groups, ensuring information flows successfully between parties and making decisions on alternatives and solutions when needed to protect both margin and future business Pre-arrival liaison between the Client Success and Colleges to ensure a smooth experience for all groups

Specific Role Requirements

2+ years' experience in accommodation and/or hospitality IT proficiency with Microsoft Office products Fluent in English

Desired Experience/Skills:

Previous experience in education sector would be advantageous

Further Information:

Equality, Diversity & Inclusion Statement

At BSC Education we believe in empowering individuals, celebrating diversity and striving for equality. We foster an inclusive environment where every individual is valued, respected, and supported. We are an equal opportunities employer and welcome all interest in joining our team.

Successful applicants will undergo our safer recruitment checks in line with our Safeguarding Children & Vulnerable Adults Policy & our Recruitment Policy, including Scottish PVG Scheme, an Enhanced DBS Check, Barred List, Prohibition Lists check and overseas criminal record check (if applicable). Overseas criminal record checks are required for anyone who has lived abroad for 12 months or more (whether continuously or in total) in the last 10 years, whilst aged 18 years or older and the applicant is solely responsible for the costs for the overseas criminal record check.

All BSC colleagues must operate in line with our team-led Vision, Mission & Values as outlined below:

BSC VISION: To provide customers with steppingstones to their future by delivering outstanding and transformational learning experiences.
BSC MISSION: By believing that "Great Things Start Here" and standing behind all that this means. If we believe it, our customers will achieve it!

BSC VALUES:

AIM HIGHER: We proactively make suggestions and solutions for challenges and opportunities.
COLLABORATE: We are team players - we treat everyone with respect and understand that we succeed collectively, not as individuals.
COMMUNICATE: We communicate in a timely way with clarity, respect and transparency.
CUSTOMER FOCUS: We seek to provide consistent high-quality experiences that customers will remember.
TEAM FOCUS: We seek to reward and recognise excellence and innovation within our employees.

The above list of job responsibilities is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope, grading of the post and at the request by management.

We are committed to providing a creative, rewarding and successful learning and working environment for our students and team.

Job Types: Full-time, Permanent

Pay: 28,000.00-32,000.00 per year

Schedule:

Monday to Friday
Application question(s):

Please indicate below if you have a friend and or relative who works for BSC? Do you have the right to live and work in the UK? The Asylum and Immigration Act 1996 makes it an offence for the company to employ those who do not have permission to live or work in the UK. Please indicate if you have any criminal record including (spent) cautions or convictions. (This information will only be used if you are successful in your application when the relevant DBS/PVG/Overseas Criminal Record check is completed)
Work Location: In person

Application deadline: 01/08/2025
Expected start date: 01/08/2025