Job Description

Hunters Quay is part of the Cove UK family, a holiday village just 1.5 hours away from Glasgow in the town of Dunoon, with panoramic views of Holy Loch.



We are a passionate, customer-centric business and our goal is to consistently deliver hospitality with excellence, as well as creating a safe, friendly and innovative environment for our guests to enjoy and employees to work in.

Key Responsibilities:

Role model the company values and behaviours at all times: Hospitality, Passion, Trustworthiness, Excellence, Stewardship, Kindness To oversee the day-to-day management of the Accommodation function within the park and lead the team in delivering a quality service To plan and prepare for check in days, ensuring all accommodation is cleaned to the highest standard and ready on time Has the confidence to deal with guest and owner concerns, by demonstrating the ability to resolve problems Reacting to guest and owner feedback in a timely manner, addressing any areas with the team where improvements can be made Coach and develop team members through establishing clear expectations and targets and by ensuring that all standard operating procedures are followed Manage all accommodation team administration, including scheduling rotas and allocating tasks, managing time off, payroll enquiries, team member appraisals and any development requirements Ensure new team members complete all mandatory Induction and role related training requirements Work in partnership with other managers and colleagues to ensure a culture of strong communication and teamwork Adhere to all mandatory and company Health and Safety policies, including Safe use of Cleaning Chemicals Manage Accommodation budget Undertake and attend training and meetings as required To act as an ambassador for the business and ensure that the company is promoted externally on all occasions To perform any other duties as required by the company

Experience/Skills Required:

Good organisational & planning skills with a good attention to detail Problem-solving abilities Good spoken and written English Previous experience in leading/supervising/coaching a team Ability to work at pace while under pressure Self-starter with a high level of personal motivation Used to working both independently and as part of a team Flexibility around working hours Driver with clean licence

If you think the perfect candidate is you, then we'd absolutely love to hear from you!

Team benefits:

Career progression Employee assistance programme Team recognition programme 25% off food & drink while on all Cove UK parks Generous team discount on Holidays to Cove UK parks Free use of swimming pools and gyms on all Cove UK parks Long service awards and value recognition Company events and incentives Refer a friend scheme Sales referral scheme Fabulous location

We welcome applications from people of all abilities, including those living with visible and non-visible disabilities. We are committed to creating an inclusive workplace and will work with you to accommodate your needs throughout the recruitment process and on the job.